If you click "reply" button on a case, the "From" field will be set to your email add / email add of the user who will reply on the case. The question is, is there a way to set it to our customer service email rather than our personal emails?

1 Answer 1


Instruct your Support reps to change their personal email address in the "My Email Settings" page to your customer service email adderss

  • 2
    this answer also applies to Email2Case
    – cropredy
    Commented Jul 14, 2016 at 20:11
  • @cropredy - correct, it will work the same for all cases regardless to the Case origin/source Commented Jul 14, 2016 at 20:13
  • Perfect! Thanks for the input @LihodRachmilevitch & cropredy .
    – Sam
    Commented Jul 14, 2016 at 20:43

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .