1

I noticed that you can unsubscribe a user through SSJS, is it possible to use SSJS to change the unsubscribe reason?

I notice that doing it through the API seems to be popular? why is that?

Thanks

2

You can easily do this using WSPRoxy:

  /* Declare WSProxy */
  var prox = new Script.Util.WSProxy();

  var props = [
    {Name:"SubscriberKey", Value:SubscriberKey},
    {Name:"JobID", Value:JobID},
    {Name:"ListID", Value:Listid},
    {Name:"BatchID", Value:BatchID},
    {Name:"Reason", Value:"Consent Centre Unsubscribe"},
  ];
  var data = prox.execute(props, "LogUnsubEvent");
| improve this answer | |
  • Thanks. Since I'm relatively new to SSJS in Marketing Cloud, how should I adjust the code? Taking into account the use-case, do I need to replace just the Listid with the actual value and then run in as Script Activity in Automation Studio? Also, do I need to import those opt-outs from DE to a list first before executing your code? Thanks – nix9247 Feb 10 at 13:39
1

As far as I am aware, unsubscribe reason is only insertable with an unsubscribe event. See the following only has retrieve: https://developer.salesforce.com/docs/atlas.en-us.mc-apis.meta/mc-apis/unsubevent.htm

The last unsubscribe event/reason is described in the All Subs list so if you want to replace you could just resubmit an unsubscribe event using ssjs https://developer.salesforce.com/docs/atlas.en-us.mc-apis.meta/mc-apis/unsubscribing_and_logging_an_unsubevent_with_a_logunsubevent_execute_call.htm

| improve this answer | |
0

FYI this also seems to have worked:

    var key = Attribute.GetValue('_subscriberkey');
    var email = Attribute.GetValue('emailaddr');
    var jobId = Attribute.GetValue('jobid');
    var batchId = Attribute.GetValue('_JobSubscriberBatchID');
    var listId = Attribute.GetValue('listid');;

    Write("\nSSJS Unsubscribe Status:\n");
    var lists = List.Retrieve({Property: "ID", SimpleOperator: "equals", Value: listId});
    var list = List.Init(lists[0].CustomerKey);
    var status = list.Subscribers.Upsert(email, {"Status" : "Unsubscribed", "Reason" : "Hello World")
| improve this answer | |

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.