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We have set up journey in Marketing Cloud using Salesforce data as an entry source. I am observing individual email results records in Sales cloud and found that some of them have not flown back to Sales Cloud. In Email studio tracking I see total sent (delivered) are 35, while I only see 13 IERs in Sales cloud. Some of the email were sent 5 days ago. I assume that it won't take that long for the tracking to flow into Sales Cloud. Does anyone have any ideas why this happens? Thank you.

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You can request tracking immediately, to see if it can pull over the tracking data - if this works, then you know the connector is working.

If it doesn't flow over, it means there's an issue with your connector - and a support case would be the best way to resolve. (Can be a number of things, out of date oauth token, a bug, other)

  • Thank you Kenneth, I logged a case and MC support team told me that this is a known issue. – HRJ Jan 6 at 0:08

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