I'm trying to figure out how to add a custom field from Case Object to the pre-chat form. I saw a video from salesforce and I see it was possible.
https://www.youtube.com/watch?v=TdnxS8MYSr0 Time: 38:26
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Sign up to join this communityI'm trying to figure out how to add a custom field from Case Object to the pre-chat form. I saw a video from salesforce and I see it was possible.
https://www.youtube.com/watch?v=TdnxS8MYSr0 Time: 38:26
Yes It's possible...but if custom field is text-area...long text area..rich text area...will not supported in pre-chat here....