Snap ins, Pre chat form - adding custom fields

Question

I'm trying to figure out how to add a custom field from Case Object to the pre-chat form. I saw a video from salesforce and I see it was possible.

Ayub · Accepted Answer · 2018-05-26 06:22:34Z

0

Yes It's possible...but if custom field is text-area...long text area..rich text area...will not supported in pre-chat here....

answered May 26 '18 at 6:22

Ayub

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Thanks, this works! Do you know if there is any way to allow long text in the pre-chat form? – Wilson Wong May 27 '18 at 14:47

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