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I'm trying to figure out how to add a custom field from Case Object to the pre-chat form. I saw a video from salesforce and I see it was possible.

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https://www.youtube.com/watch?v=TdnxS8MYSr0 Time: 38:26

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Yes It's possible...but if custom field is text-area...long text area..rich text area...will not supported in pre-chat here....

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  • Thanks, this works! Do you know if there is any way to allow long text in the pre-chat form?
    – Wilson Wong
    Commented May 27, 2018 at 14:47

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