I'm using Einstein Bots for knowledge Articles, where in I have a Dialog to transfer to an agent based on some predefined options that the customer has chosen. Everything works, but I would like to show a form with FirstName,LastName, Email and a couple of custom fields from case, before transferring to an agent.
I need to hide the pre chat form at the very beginning of the bot initialization, and show only at the point, when the bot is redirecting to "Transfer to an Agent".
Is it possible to build in this way? If so, how?