When a Case is escalated through an Escalation Rule, the standard checkbox field 'IsEscalated' is updated - it is set to true. This is an update, like any other, and should fire workflows and triggers. Especially triggers. But why it is not happening ?

Here is the Footprint, How can achieve Workflow changing Status to LATE ?

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1 Answer 1


By referring @rahul-sharma Link , tried work with both OwnerId and IsEscalated Change of field value i wrote workflow formula As below

Evaluation Criteria - Evaluate the rule when a record is created, and every time it's edited

Rule Criteria-

ISCHANGED( OwnerId ), 
IsEscalated =True 

It is working as i excepted.

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