So...I created a checkbox formula field on a case that clicks true if the following criteria are met:
IF( (TODAY()> Contact_Cust_Identify_Issues__c ) && ISBLANK(Contacted_Customer_Date__c) ,true,false )
I then created a workflow that SHOULD trigger an email and create a completed task that states the email was sent. I chose to have the workflow evaulate each time the case meets criteria. The workflow is not firing.
Here is the workflow rule:
(Case: Case Record TypeEQUALSCase; VOC Response Plan) AND (Case: > 2 DaysEQUALSTrue) AND (Case: StatusEQUALSNew)
Is the formula field update not considered an edit? What am I doing wrong here?
If I create a workflow rule that updates the field instead of a formula field, will this trigger an escalation?