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I have a Case Auto-Response rule that is sending from the wrong email. For the particular Rule Entry I have it set to send from "Customer Service" and [email protected]. But when I receive the email I get it from my name and from [email protected].

Any idea what causes that? The email content is correct, just the 'from' address is wrong.

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  • Check the value in My Settings | Settings | Email | My Email Settings
    – cropredy
    Commented Nov 18, 2017 at 2:16

1 Answer 1

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You need to update the Email Deliverability settings in your Salesforce org. I'm attaching a link here how to do that. This should be resolved by following the steps as mentioned. If still not able to fix it, let me know I'll help further.

https://help.salesforce.com/articleView?id=000167022&type=1

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