0

I have a Case Auto-Response rule that is sending from the wrong email. For the particular Rule Entry I have it set to send from "Customer Service" and service@mydomain.org. But when I receive the email I get it from my name and from noreply@salesforce.com.

Any idea what causes that? The email content is correct, just the 'from' address is wrong.

  • Check the value in My Settings | Settings | Email | My Email Settings – cropredy Nov 18 '17 at 2:16
0

You need to update the Email Deliverability settings in your Salesforce org. I'm attaching a link here how to do that. This should be resolved by following the steps as mentioned. If still not able to fix it, let me know I'll help further.

https://help.salesforce.com/articleView?id=000167022&type=1

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.