Questions tagged [case-auto-response]

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How to include the email sent in auto respons rule

How to include the email sent that created the case within the template sent as an auto response (case auto response rule)? For example: sending an email, creating the case, starting the auto response ...
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1answer
68 views

Queries regarding email-to-case automation(using google group) and auto-response rule

If I add the salesforce email service address to the google group(techsupport@xyz.com), then the salesforce email address will receive all the mails that gets sent to the google group. So there will ...
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1answer
21 views

Workflow in place of Auto Response

This may be very vague question, but I have a small doubt on Case Auto-Response rule. Can I achieve the same scenario of Auto Response Rule with Workflow on Case Object.I kept think about this, but ...
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1answer
381 views

Case Auto response rule with case owner not working

My case auto response is very simple. All the cases are assigned to a queue called "test". In case auto response rule my criteria is "case owner= queue name(test)". rule is active and email template ...
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1answer
111 views

Is there a way to identify which Email Messages were generated from Auto-Response rules?

I'm trying to create a workflow rule or trigger that will only fire when an outbound Email Message was generated by Auto Response rules. Is there a field (or a set of fields) that can be used to ...
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1answer
67 views

Case Auto-Response sending from wrong email/name

I have a Case Auto-Response rule that is sending from the wrong email. For the particular Rule Entry I have it set to send from "Customer Service" and service@mydomain.org. But when I receive the ...
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1answer
679 views

Case Auto-Response rule - 'Send response to all recipients' doesn't support Email Service

I have an Email Service, to handled incoming emails, which is replacing Email-To-Case, to handle duplicate cases (by matching the Subject of the incoming email with existing cases). This is working ...
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1answer
678 views

Replies to auto response email are not being attached to case?

We use service cloud to manage our support. The auto response email when any case is created goes out from support_autoresponse@xyz.com as the from email address but the actual email address is ...
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1answer
150 views

Is there a field like unread by owner on Case?

I want to measure the first response time or first view time on a case. Is there something similar to unread by owner on Case? Do I need to create custom fields for this?
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1answer
116 views

Is it possible to update the Salesforce's Auto Response Rules' Rule Entries in bulk?

I need to update the "Sent From (Email)" of all the rule entries in Case Auto-Response rules. Is it possible to do that all together since I have 400+ rule entries using Data Loader or some other ...
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2answers
1k views

Error: jkerrguestadmin@gmail.com is an invalid From email address

I am facing the below error: I am doing "Add an Auto-Response Rule" from the link : https://trailhead.salesforce.com/modules/service_basics/units/service_basics_automate_case_management I have the ...
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1answer
94 views

Why time dependent workflow is not applicable for record that get closes based on auto response and other workflow rule?

Hi I have created a Time base workflow to trigger email if Status is not equal to closed. this is getting applicable for all the records. However for record that get closed based on other field say ...
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1answer
66 views

Autoreponse destination email and Form Assembly

I have configured FormAssembly to connect to my salesforce app. FormAssembly can trigger the Salesforce Auto Response rules, which works only if the contact already exists in my org. More specifically,...
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1answer
236 views

Send Case Auto Response Email To Associated Person Account

This question related to an earlier question I posted (Case Auto Response From Case Created By Controller Class: How To Debug) but is of a different flavour. In my previous question I queried how I ...
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1answer
392 views

Case Auto Response From Case Created By Controller Class: How To Debug

I have a Force.com site with pages which create Cases. They are not using Web-to-case. If I require to use Case Response Rules to send autoresponse rules I have questions in relation to this 1) ...
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1answer
508 views

Sending wrong email template when case is closed

I have assigned case close template in support settings and i have created auto response rule given rule entry when case status is closed send a case a closure email template.I am manually selecting ...
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1answer
55 views

Export/Get Auto Response Rules

Is it possible to export auto response rules in some way? Ultimately I want to either export them into Excel or display on a Visualforce page. I've tried looking at the REST explorer on workbench but ...