Questions tagged [case-auto-response]

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case auto response rules not working in developer sandbox

I have many case auto response rules setup in my salesforce org. All the rules are working fine in production and full copy sandboxes but when it comes to developer or developer pro sandboxes, none of ...
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15 views

Auto assignment rule criteria check for users

Is there any way to check which users meet the auto assign rule criteria? I have checked the lead and case object but on users where shall i check this thing?
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104 views

Adding Customer Replies to Cases on Salesforce Web-to-Case

I have implemented web-to-case for my org. and set up auto-response rules and assignment rules. It is working fine and creates cases from the web form on our SharePoint site. However, customer ...
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50 views

Case Auto-Response Rules not matching the matching criteria which is updated from Process Builder

We have a requirement to implement email2case process in which we are adding to-address from Email Message object to Case object field. For example if abc@a.com send an email to our email(email2case) ...
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1answer
179 views

Update case status after case auto response

I created a workflow and set rule to change Case Status to Awaiting Customer respons. There is also a auto response which will be sent after case creation. Now the case status is not changing to ...
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1answer
874 views

Auto-response email when a case is created

I am implementing a flow on Salesforce where I have enabled email-to-case to register emails coming as case. I will have to notify the customer who is sending the email to our support email that the ...
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23 views

Flip Language content in Salesforce Email Template based on contact language preference

We have a custom field on Contact > Language Preference. Currently it holds English and French values. We want to create a auto-response template that will show both English and French to the contact ...
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1answer
270 views

When ever new case is created notification will be trigger on web email address [closed]

Error element myRule_1_A1 (FlowActionCall). Probably Limit Exceeded or 0 recipients ________________________________________ Flow Details Flow API Name: SSC_CAS_PB04_CaseCreationNotification Type: ...
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2answers
224 views

Can I delay the Auto - Response Case

I am working on service cloud. In our system the cases are created from email-to-case. we have other system in which we have customer data. The emails are being forwarded from other system to ...
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1answer
381 views

Queries regarding email-to-case automation(using google group) and auto-response rule

If I add the salesforce email service address to the google group(techsupport@xyz.com), then the salesforce email address will receive all the mails that gets sent to the google group. So there will ...
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1answer
90 views

Workflow in place of Auto Response

This may be very vague question, but I have a small doubt on Case Auto-Response rule. Can I achieve the same scenario of Auto Response Rule with Workflow on Case Object.I kept think about this, but ...
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1answer
1k views

Case Auto response rule with case owner not working

My case auto response is very simple. All the cases are assigned to a queue called "test". In case auto response rule my criteria is "case owner= queue name(test)". rule is active and email template ...
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1answer
163 views

Case Auto-Response sending from wrong email/name

I have a Case Auto-Response rule that is sending from the wrong email. For the particular Rule Entry I have it set to send from "Customer Service" and service@mydomain.org. But when I receive the ...
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1answer
1k views

Case Auto-Response rule - 'Send response to all recipients' doesn't support Email Service

I have an Email Service, to handled incoming emails, which is replacing Email-To-Case, to handle duplicate cases (by matching the Subject of the incoming email with existing cases). This is working ...
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2answers
2k views

Replies to auto response email are not being attached to case?

We use service cloud to manage our support. The auto response email when any case is created goes out from support_autoresponse@xyz.com as the from email address but the actual email address is ...
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1answer
268 views

Is there a field like unread by owner on Case?

I want to measure the first response time or first view time on a case. Is there something similar to unread by owner on Case? Do I need to create custom fields for this?
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1answer
376 views

Is it possible to update the Salesforce's Auto Response Rules' Rule Entries in bulk?

I need to update the "Sent From (Email)" of all the rule entries in Case Auto-Response rules. Is it possible to do that all together since I have 400+ rule entries using Data Loader or some other ...
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2answers
3k views

Error: jkerrguestadmin@gmail.com is an invalid From email address

I am facing the below error: I am doing "Add an Auto-Response Rule" from the link : https://trailhead.salesforce.com/modules/service_basics/units/service_basics_automate_case_management I have the ...
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1answer
170 views

Why time dependent workflow is not applicable for record that get closes based on auto response and other workflow rule?

Hi I have created a Time base workflow to trigger email if Status is not equal to closed. this is getting applicable for all the records. However for record that get closed based on other field say ...
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1answer
87 views

Autoreponse destination email and Form Assembly

I have configured FormAssembly to connect to my salesforce app. FormAssembly can trigger the Salesforce Auto Response rules, which works only if the contact already exists in my org. More specifically,...
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1answer
347 views

Send Case Auto Response Email To Associated Person Account

This question related to an earlier question I posted (Case Auto Response From Case Created By Controller Class: How To Debug) but is of a different flavour. In my previous question I queried how I ...
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1answer
744 views

Case Auto Response From Case Created By Controller Class: How To Debug

I have a Force.com site with pages which create Cases. They are not using Web-to-case. If I require to use Case Response Rules to send autoresponse rules I have questions in relation to this 1) ...
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1answer
694 views

Sending wrong email template when case is closed

I have assigned case close template in support settings and i have created auto response rule given rule entry when case status is closed send a case a closure email template.I am manually selecting ...
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1answer
98 views

Export/Get Auto Response Rules

Is it possible to export auto response rules in some way? Ultimately I want to either export them into Excel or display on a Visualforce page. I've tried looking at the REST explorer on workbench but ...