I need to display all the picklist values from the case object using the HTML syntax in visualforce page.

<script type='text/javascript' src='https://c.la1-c1cs-frf.salesforceliveagent.com/content/g/js/41.0/deployment.js'></script>
<script type='text/javascript'> 
    (function() { 
        function handlePageLoad() { 
            var endpointMatcher = new RegExp("[\\?\\&]endpoint=([^&#]*)"); 
                                                                decodeURIComponent(endpointMatcher.exec(document.location.search)[1].replace("javascript:", "")));
        } if (window.addEventListener) { 
            window.addEventListener('load', handlePageLoad, false); 
        } else { window.attachEvent('onload', handlePageLoad, false); 
    #label1 {display:block; width:30px; height:10px; text-align:left;}

    div.text { 
    margin: 0; 
    padding: 0; 
    padding-bottom: .25em; 
    padding-top: .25em; 

    div.text label { 
    margin: 0; 
    padding: 0; 
    display: block; 
    font-size: 100%; 
    padding-top: .1em; 
    padding-right: .25em; 
    width: 6em; 
    text-align: right; 
    float: left; 

    div.text input, 
    div.text textarea { 
    margin: 0; 
    padding: 0; 
    display: block; 
    font-size: 100%; 

<h1>Live Agent Pre-Chat Form </h1><br/>


<form method='post' id='prechatForm'>

    <div class="text">     
        <label for="phone">Phone: </label> <input type='text' name='liveagent.prechat:ContactPhone' id='phone' /><br />
    <div class="text">     
        <label for="message">Message: </label> <input type='text' name='liveagent.prechat:CaseMessage' id='message' required="true" /><br />

    <div class="text">
        <label for="message">Product Category: </label>

        <select name="liveagent.prechat.buttons">  
            <option value="{!Case.Coheris_CRM_Axis__c}">{!Case.Coheris_CRM_Axis__c}</option>  

    <input type='submit' value='Chat Now' id='prechat_submit' />

    <style type="text/css">
        p {font-weight: bolder }


The product category values should be drop down field with the picklist values found in case field 'Product Category'

  • Is there any particular reason why you're avoiding using <apex:inputField value="{!Case.Product_Category__c}"> here? Provided that Product_Category__c is your picklist field, that single line of markup would give you a drop-down with the active picklist values. – Derek F Oct 10 '17 at 13:38
  • I am using Live Agent API and I need to add the name with the format name='liveagent.prechat:xxx' – Anna Oct 10 '17 at 16:54

I have figured out the answer:


    Schema.DescribeFieldResult fieldResult = Case.product_category__c.getDescribe();
    List<Schema.PicklistEntry> ple = fieldResult.getPicklistValues();
    for( Schema.PicklistEntry f : ple){
        prodCatMap.put(f.getValue(), f.getLabel());


            <select name="liveagent.prechat:prodCategory" id='prodCategory' required="true" class="input selectProd">
                <apex:repeat value="{!prodCatMapList}" var="prodcat">
                    <option value="{!prodcat}">{!prodCatMap[prodcat]}</option>

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.