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Can someone help us what would be the formula for the following:

  1. Elapsed date since the case was created.
  2. Elapsed day and time since the case was created.

Thanks

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1 Answer 1

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Create Text based formula field and use following formula.

Elapsed date since the case was created.

IF(FLOOR( (NOW()- CreatedDate)) > 0,TEXT( FLOOR( (NOW()- CreatedDate)) ) & " days ", "")

It will display the value like this:

19 days

Elapsed day and time since the case was created.

IF(FLOOR( (NOW()- CreatedDate)) > 0,TEXT( FLOOR( (NOW()- CreatedDate)) ) & " days ", "") 
& IF(FLOOR( MOD( (NOW()- CreatedDate)* 24, 24 ) )>0,TEXT( FLOOR( MOD( (NOW()- CreatedDate)* 24, 24 ) ) ) & " hours ","") 
& TEXT( ROUND( MOD( (NOW()- CreatedDate)* 24 * 60, 60 ), 0 ) ) & " minutes "
& TEXT( ROUND( MOD( (NOW()- CreatedDate)* 24 * 60*60, 60 ), 0 ) ) & " seconds"

It will display the value like this:

19 days 13 hours 7 minutes 53 seconds
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  • hi @santanu, what if we want to remove the weekends on the date/time computation?
    – lone
    Commented Jun 2, 2017 at 14:39
  • then better to use business hours, as formula is very fragile, you can post as separate question
    – Santanu Boral
    Commented Jun 2, 2017 at 14:41

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