I created a site using Salesforce. And I created a community so that guest user can visit the site. But everything is ok except the text(rich) type field. These fields can't display unless we log in the salesforce.

Related screen captures show below:

when I login: enter image description here

when i am a guest user: enter image description here

The head photo field type is text(rich);

Another example: When I log in the system: [![enter image description here][3]][3]

When I am just a guest user: [![enter image description here][4]][4]

The content of the department doesn't show. And the field type of the content is also text(rich) type.

Thanks for your help!

  • OH……I can't post the last two scrennshot cause i don't have 10 reputations…… Commented Apr 10, 2017 at 2:38
  • does your guest user profile have permission to view the field? do you have any console errors when loading the page using the guest user profile?
    – glls
    Commented Apr 10, 2017 at 2:54
  • How to know whether guest user have permission to view the field? No console error is found. Commented Apr 10, 2017 at 2:56
  • your guest user is associated to a profile (or should be). what kind of community is this? lightning?
    – glls
    Commented Apr 10, 2017 at 2:56
  • yes, it is a lightning community Commented Apr 10, 2017 at 2:57

1 Answer 1


Make sure the User Guest Profile has access to the field

as mentioned in the documentation:

Whenever you make a community using the Community Creation wizard, Salesforce automatically creates a guest user profile for the community

assuming you enabled public access through setup from your community builder: enter image description here you should be able to select the guest user profile link and manage what the user has acces to.


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