So my organisation purchased x amount of RemedyForce licenses. When I log into Salesforce I can view these licenses as Salesforce Platform licenses as expected. I can also view the x number of additional RemedyForce Self Service Licenses that come with the product. That's fine, except as these only display as Salesforce Platform Licenses and we have x number of these already they simply display as 1 total/used for that license type.
I would like to know how RemedyForce knows that the Platform license is a license for RemedyForce? Does it know, or can any Platform license work?
Hope that makes sense, I am just trying to understand how the link between our license invoice -> salesforce -> BMC works as on the cover in Salesforce the Platform License's althought bought via Salesforce for different things all appear as 1 total.