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I am using a service console in the development org. When I create a new case, knowledge and milestone is not displayed in the right side of the screen. I have already checked the checkbox in the layout properties of the case layout. How can I make them appear? Is that feature not available for the development org? Thanks in advance.

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  • check user detail page > check the knowledge user checkbox.
    – Tushar Sharma
    Commented Jan 21, 2016 at 9:23

1 Answer 1

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First check that if you configure console correctly. Take help from Service Console Configuration.

Then check if you have enabled the Knowledge user checkbox. It will solve your problem.enter image description here

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  • yes, I have already checked it yet nothing happens
    – sfdclearner
    Commented Jan 22, 2016 at 1:50

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