We have a Service Cloud license, we use the console and we'd like to switch to Lightning Experience, now that it is/seems to be available for Service Cloud. Yet I don't know how to enable it.
I have enabled Lightning Experience and I see a new look-and-feel for the 'conventional' tabs. But the Console, how do I get access to the new Console? Is there a new Console?
When I click on the left-hand-upper-corner icon that gives access to apps (the App Launcher), it shows me zero apps. But I have apps in Classic mode, one of them a Console app. I checked my profile (sysadmin) and it should have access to all apps. The App Manager tells me that there are several apps that should be visible in Lightning, but they're not. Also: the Console app isn't listed there. When I search in Setup for Console, it can't find anything.
My Google results for 'salesforce lightning service cloud' get me this quote: "the Lightning Service Console is available in Salesforce Classic only"
I am confused.
I googled some more. I found this page, which talks about Lightning Console. Is this something different from Lightning Service Console?