Can users of the self service portal delete attachments that were submitted by them?

Question

Users (and super users) of the Self Service Portal can submit and view attachments but can't delete.

How do I Add a delete attachment or remove attachment button to the "attachments list in the "view cases" page.

Matt and Neil · Accepted Answer · 2013-04-02 15:49:38Z

1

Yes, it seems at first, but I couldn't quite test your scenario as Self-Service is no longer available :-(

Is the Case Contact correctly assigned to the associated contact/user record pair?
What's the Profile of your Self Service user?
Can you show us your High-Volume Portal User Sharing Settings?

delete attachment

answered Apr 2, 2013 at 15:19

Matt and Neil

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Hi it seems that we do not have the same salesforce version or license I can't change the user Profile of the Self Service user. I guess we are using the default I do not have High-Volume Portal User Sharing Settings. All I have a SELF SERVICE PORTAL settings. Do you know if this is available for the Enterprise Edition?
– adaron
Commented Apr 2, 2013 at 17:46
1

I think Self-Service Portal does not appear at all in new orgs. Enterprise orgs will get Customer Portal and the High-Volume Portal User profiles.
– Matt and Neil
Commented Apr 3, 2013 at 8:36

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