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Matt and Neil
Matt and Neil
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I've set up a Customer Portal to try and replicateYes, it seems at first, but I couldn't quite test your scenario as Self-Service is no longer available for testing :-(

  • Is the Case Contact correctly assigned to the associated contact/user record pair?
  • What's the Profile of your Self Service user?
  • Can you show us your High-Volume Portal User Sharing Settings?

delete attachment

I've set up a Customer Portal to try and replicate, as Self-Service is no longer available for testing :-(

  • Is the Case Contact correctly assigned to the associated contact/user record pair?
  • What's the Profile of your Self Service user?
  • Can you show us your High-Volume Portal User Sharing Settings?

delete attachment

Yes, it seems at first, but I couldn't quite test your scenario as Self-Service is no longer available :-(

  • Is the Case Contact correctly assigned to the associated contact/user record pair?
  • What's the Profile of your Self Service user?
  • Can you show us your High-Volume Portal User Sharing Settings?

delete attachment

Source Link
Matt and Neil
Matt and Neil
  • 33.1k
  • 7
  • 107
  • 190

I've set up a Customer Portal to try and replicate, as Self-Service is no longer available for testing :-(

  • Is the Case Contact correctly assigned to the associated contact/user record pair?
  • What's the Profile of your Self Service user?
  • Can you show us your High-Volume Portal User Sharing Settings?

delete attachment