Case Feed and default email template assignment

Question

Is there a way in which to assign a particular email template ID to the Case Feed?

Answer 1

From the Salesforce Help page Enable Default Email Templates in Case Feed,

Before you can enable default email templates, you need to create text, HTML, or Visualforce templates, and create an Apex class that contains template selection logic.

To enable default email templates:

1. From Setup, click Customize | Cases | Support Settings.
2. Click Edit.
3. Select Enable default email templates.
4. Choose the Apex class that contains your template selection logic.
5. Click Save.