I have an request from our users for which I need help.
Our users need a particular email template to be the default template, along with From address to default to firstname.lastname@example.org instead of their names. The subject line should have the Case Number and the text from the subject filed in every email being sent out from Salesforce. This is because they send out many emails in one day and to have to chose a template every time they send it out, it’s a time taking process and has chance for human error.
Is there anyway we could automate the process?