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I have an issue while using Appirio Cloud Sync on Group Edition of salesforce. It seems that although the app is available for install it queries Contact records with some fields non existing in the Group Edition.

Error I get in an email from the job:

Appirio Cloud Sync

Exception Notification Your Contacts sync failed to execute: Salesforce call failed: Id,OwnerId,FirstName,LastName,Description,Email,IsDeleted,LastModifiedDate ^ ERROR at Row:1:Column:38 No such column Description on entity Contact. If you are attempting to use a custom field, be sure to append the __c after the custom field name. Please reference your WSDL or the describe call for the appropriate names.

The thing is the Description field is shown on the field list for contact object

Description Description Long Text Area(32000)

Please help.

In the meantime i will try Companion Link and report abou it.

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  • Is Description on the page layout? If not, you can't access it by the API. This would cause the error presented.
    – sfdcfox ♦
    Commented Aug 28, 2014 at 14:00
  • yes you're right it's working that way. Now i have to see where to add all the fields so they don't corrupt the layout.
    – zokito
    Commented Aug 28, 2014 at 14:03

1 Answer 1

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In Professional Edition without custom profiles/page layouts, and in Group Edition, any fields not present on the layout are hidden from reports and API calls. When fields error out when you know they exist, this will be the most likely problem.

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