0

We enabled Lightning Scheduler in that we need to send the inbound Appointment scheduler to the user using an email template.

By using the email users will book an appointment.

Please let us know is there a possible way to send an inbound appointment scheduler link via email?

1 Answer 1

0

We are doing this using a clone of the 'Inbound New Guest Appointment' flow. Keep in mind this is a guest user thru the experience cloud guest user. The other inbound flows 'Inbound New Appointment',..... require the customer to authenticate. We are passing parameters into the flow from the users email card to help with processing. The appointments create a Service Appointment which need to be connected to a Lead, Account, Opportunity,... for the lookup field requirement to be met. Here is a good (long) webinar that the Minnesota user group provided on setting up Lightning Scheduler using the Lightning Scheduler Assistant and a good guide on the data model (which takes some getting use to.)

Some links: Minnesota Lighting Scheduler Assistant and data model webinar: https://www.youtube.com/watch?v=KKfoTqLJsYk

Lightning Scheduler Assistant overview: https://www.youtube.com/watch?v=GkqTXEqfXKk

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .