Duplicate Error when using UpdateSingleSalesforceObject

Question

I'm running some AMPScrip in a Landing Page (in CloudPages). At one stage, I need to update a single Salesforce Object (Lead) with new information I got from a form.

I am using the Call Below:

SET @ResultUpdate = UpdateSingleSalesforceObject(
    'lead', 
    @LeadID,
    'FirstName', @FirstName,
    'LastName', @LastName, 
    'email', @Email, 
    'Phone', @Phone,
    'Company', @Company , 
    'LeadSource', 'Campaign',
    'Status', 'Open'
)

But it is not working. I wrapped the AMPScript in Server Side Javascript to get a more descriptive error and here is what I received back:

{"message":"Call to update the salesforceobject lead ID = 00Q2E00001sYFGrUAO failed! Error status code: DUPLICATES_DETECTED\nError message: Use one of these records?","description":"ExactTarget.OMM.FunctionExecutionException: Call to update the salesforceobject lead ID = 00Q2E00001sYFGrUAO failed! Error status code: DUPLICATES_DETECTED\nError message: Use one of these records?\r\n Error Code: UPDATESINGLESFOJBECT_FUNC_ERROR\r\n - from Jint\r\n\r\n"} 

The error message says it is a duplicate record. Does anybody have any idea of why the UpdateSingleSalesforceObject call would check for duplicates?

Thanks,

Answer 1

Looks like the new information you're updating back(FirstName,LastName,Email etc..) to salesforce is matching with some of the existing data which is triggering a duplicate rule. You might want to look at duplicate rules on the lead object to verify this.

Usually from apex or api you set the dml.DuplicateRuleHeader.allowSave = true; to bypass these rules, but not sure of how you can handle it from marketing cloud end.

Answer 2

The new information you're updating back(FirstName,LastName,Email etc..) to salesforce is matching with some of the existing data which is triggering a duplicate rule. You might want to look at duplicate rules on the lead object to verify this.

So goto Setup --> Duplicate Rules --> Standard Contact Duplicate Rule (LINK) --> Edit --> Action --> De select Alert Checkbox. and save it.