Custom Chat Window Queue Position Conditional Message

Question

I'm using the liveAgent:clientChatQueuePosition tag in a customized chat window to display a visitors place in the queue. When an alert has been sent to the agent, however, the value is null. Does anyone know how to make this conditional so that if the value is null another message is displayed?

Here is the non-conditional code that I am currently using.

<table id="waitingMessage" cellpadding="0" cellspacing="0">
<tr>
<td>You are currently # <liveAgent:clientChatQueuePosition/> in line to chat with a Technical Information Scientist. </td>
</tr>
</table>

Answer 1

If all three of these conditions aren’t met, liveAgent:clientChatQueuePosition doesn't display a value.

• The button from which the chat was requested must have queuing enabled.
• All online agents (with the relevant skills, if applicable) must be at capacity, causing a queue to form.
• The chat must be in the queue and not yet assigned to an agent.

Answer 2

You can use this:

span.liveAgentQueuePosition:empty::before { content: '1'; }