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Questions tagged [queue]

This tag can be used to group all queries related to Queue in Salesforce

2
votes
1answer
27 views

How do I assign task to Case Owners without breaking on a queue owned case?

Currently I have a process builder flow that is built to assign a task to the case owner when a case comment is added by someone other than the case owner. 90% of the time this works great, but when ...
0
votes
1answer
31 views

Can I query Salesforce Queue and can I do it using the metadata or tooling APIs?

Can I query Salesforce Queue and can I do it using the metadata or tooling APIs? Looking to quickly access this data from Salesforce inspector, also looking to see if there is a way to check if a ...
0
votes
0answers
18 views

Count the 5 queued or active batch jobs that is allowed for Apex

I am trying to update my code from sequence queueable to sequence batch. This is the link of the code I've tried to update Run Queueable as sequence, The problem I have at the moment is that this ...
0
votes
0answers
11 views

How to set up queue Reassignment

I have an issue whereby which, if an employee changes the ownership of a case in our Service Console that it doesn't change queues. For example: I change ownership from client services to helpdesk ...
0
votes
2answers
47 views

Fire workflow rule from trigger

Is it possible to cause a workflow rule to fire from a trigger? I would like to send an email to a group when the Owner field is changed to a specific value on the PSR object. But I'm getting the ...
0
votes
0answers
39 views

OmniChannel: If agent with assigned case logs out, push the case back to the queue?

Based on the OmniChannel documentation it says that the case will remain assigned to the agent, but we need the case to be pushed back to the queue if the Agent that is working on the case, logs out (...
0
votes
0answers
46 views

OmniChannel: Routing through queues when there are no available agents?

Going through OmniChannel documentation: https://help.salesforce.com/articleView?id=omnichannel_routing.htm There is no information about how to manage the situation when there are cases assigned to ...
2
votes
2answers
432 views

How to determine if case owner is queue with specific developer name

I have a problem with selecting specific custom queue in apex code. For example I have: Case c = (Case) controller.getRecord(); String queueName = c.Owner.Name; if (...
0
votes
3answers
66 views

I have selected notify assignee checkbox. But I am not receiving any notification email

I have created one workflow rule on a custom object to change record owner to queue.I have selected notify assignee checkbox while assigning record to queue. But I am not receiving any notification ...
1
vote
2answers
130 views

Query queues belonging to a particular sobject

Is there a way to query only queues tied to a particular sobject? I have the following query which gets me all the queues. Select id, name from group where Type = 'Queue' I want all queues which ...
0
votes
1answer
203 views

Queues for Custom Objects

1) Queue for a Custom Object is already created and added with few internal users. Now, when the records of the custom object is assigned to the Queue, how the members of the queue pick up the ...
1
vote
1answer
20 views

How to find Queue Priority number?

Is there a way to query Queue priority? and I know you can find the Queue via soql: select Id from Group where Name = 'my group' and type = 'Queue'
0
votes
1answer
114 views

how to add and remove permission set dynamically

I stuck with one requirement , where i have to assign permission set if user is added queue or remove permission set if user removed from queue. Is there any way we can implement it via apex. Any ...
0
votes
2answers
158 views

What access does have to user manager in a queue?

Scenario:- When you see a queue on UI, there are only 9 users. There is one button to see all user i.e View All User When I click on it, it shows me a list of around 55 users with most of them having ...
1
vote
1answer
30 views

How to test a change OwnerId by groupQueue.Id?

I have a trigger. If a user who creates a record isn't 'Manager' (UserRole.Name) - record's OwnerId change to GroupQueue.Id. I have a correct test method for scenario, where user-creator is 'Manager', ...
0
votes
2answers
92 views

It can't see my Queue: “Expected: 0, Actual: 1”

System.AssertException: Assertion Failed: Expected: 0, Actual: 1 How can I fix it? Group testGroup = new Group(Name = 'XXX', Type = 'Queue'); insert testGroup; List<Obj__c> oList = [...
0
votes
1answer
55 views

Need to change OwnerId field to Queue's Id if the creator of the record isn't from this Queue

I need to change OwnerId of created record to Queue Id, if the record is created not by User from this Queue. If creator is from this Queue, just leave our OwnerId field unchanged. How can I do that? ...
2
votes
1answer
16 views

Can turning Deliverability on cause previously triggered emails to be sent?

The Scenario: I turn deliverability off in my salesforce org I update records which trigger automation to send out email alerts. No emails are sent because deliverability is turned off I turn ...
0
votes
1answer
160 views

Too many async jobs enqueued for this apex test context

I have faced following issue while running the test class.I am trying to insert 1000 records in test class ,the object have scheduled process builder.i am facing following error recently. Error: ...
0
votes
0answers
69 views

Lead Queue Assignment in Process Builder

I'm getting a fault in my process builder on a custom object, Inquiry. This object has a lookup to lead, and I would like different things to happen based on the ownership of the Lead. Here is the ...
0
votes
2answers
48 views

Assign a Role as a Queue Member by Apex or DataLaoder

In the hypothetical situation, I have 100 queues, if I needed to update half of my Queues to have a member of Role 1 and Subordinates and the other 50 queues to have a member of Role 2 and ...
0
votes
1answer
64 views

Queue members are not getting notifications - Custom Object

I have created a custom object and based on some criteria via trigger it gets assigned to the Queue. I expected that when the record owner is set to Queue then queue members should get email ...
1
vote
0answers
20 views

Is it possible for a specific member in a queue to not be notified?

Is it possible for a specific member in a queue to not be notified? We are dealing with a request in which a user mentions if it is possible that he could not be notified for assigned cases in their ...
0
votes
0answers
21 views

Queues - Need to delete it [duplicate]

We are doing some cleanup activities in our org. We want to delete some unwanted queues in the system. But before doing it we want to know if there is any possibility to know in advance where it is ...
1
vote
1answer
34 views

How to debug Owner Update on Case?

A case has been created from Email-to-case and the case Owner is routed to a Queue automatically. Condition here is if it comes to a Specific mail id it is routed to that particular Queue. Now I need ...
1
vote
1answer
239 views

Process Builder Error: Owner:Queue.DeveloperName is causing an Error

I keep on getting this error for our process builder whenever I add the variable [Case].Owner:Queue.DeveloperName into the Criteria. Basically, the PB will check if the Owner of the Case does not ...
0
votes
1answer
539 views

User unable to take/Change ownership by clicking CHANGE OWNER of Queue cases to themselves from Service console

I have have gone through below of SF documents before post this, But none of them was helped me. https://help.salesforce.com/articleView?id=000181190&type=1 https://help.salesforce.com/...
0
votes
1answer
188 views

Queue owned cases report, show only member queue cases

How can I create a report which only shows cases owned by queues in which the current user is member. eg: Case1, owner: queue1 Case2, owner: queue2 User1 is member of queue1 and queue2, User2 is ...
10
votes
2answers
240 views

Guarantee only a single asynchronous job runs at a time

This is a bit of an odd one. We are interacting with an external system that does not support concurrency due to a bug which they are struggling to fix. We perform a HTTP callout, the callout takes ...
0
votes
0answers
556 views

Change case owner from User to Queue not sending email to queue members

I want to send email to the queue members, once the case owner is changed to a specific queue. Currently, in that queue, I enabled send email to members checkbox, queue email as empty. While changing ...
1
vote
1answer
1k views

how to retrieve specific Queues using package.xml [duplicate]

I have some Queues which needs to move to other sandbox. Please suggest the package.xml structure
5
votes
1answer
240 views

Is it normal to tests not be able to create queues because there's one with the same name on the organization?

If I have, for example, in production a MyQueue queue, with the same DeveloperName, and I'm trying to run a test class to deploy a change set, which contains a test that inserts a MyQueue queue as ...
3
votes
3answers
2k views

Error “Too many queueable jobs added to the queue: 2”

I've been looking for similar questions, but none of them applies to my scenario, so I'd be grateful if you can explain me why my logic is failing, and what can I do in order to fix it. I want to run ...
1
vote
1answer
207 views

Solution on Calling queueable from Batch causing exception of “System.LimitException: Too many queueable jobs added to the queue: 2”

Have any one of you come across a situation, where I need to call queueable class from batch. To give you more details, let us a scenario - I have a scheduler, which will run after particular time of ...
0
votes
1answer
41 views

Email to Case and queue assignment

I have created a queue and gave email for the queue. I have also added users to the queue. My 2 requirements are: 1) whenever a user is added to queue he should be sent an email alert. 2) In email-...
0
votes
0answers
514 views

How to get Queue Name value in Process builder

I have requirement that, When case is create we allocating case to manually to some Queue as Case owner. I need to copy the Queue name into different field called AssignedQueueName__c. because ...
1
vote
1answer
841 views

Unable to fetch queues in Live agent button + omni channel

I am creating a chat button with routing type ="Omni" but unable to get the queues in lookup input field. I have multiple queues in my Org. am I missing any permission that needs to done to fetch ...
1
vote
1answer
74 views

How the record assign in queue?

Queues help your teams manage leads, cases, service contracts, and custom objects. Once records are placed in a queue manually or through an automatic case or lead assignment rule, records remain ...
0
votes
1answer
1k views

Omnichannel routing - not working as expected

We are experimenting with omni-channel in a sandbox and have the following set-up: A service Channel which is set to only include Cases A single routing configuration which has priority 1 and a ...
0
votes
1answer
745 views

Write a SOQL Query to extract queue memebers [closed]

How do I write a SOQL query for the developer console that extracts the names of the names of the queue members buried within a public group inside the queue?
-2
votes
2answers
417 views

Is it possible to assign cases to Queue based on subject line, which contains the word “Theft”

Is it possible to assign cases based on subject line contains the word theft. I have tried creating an assignment rule, which is not working. Please suggest me the possible ways in configuration, if ...
0
votes
1answer
62 views

Why Queue is not an option in Developer Edition Org Process Builder Flow Update Record Action?

Why Queue is not an option in Developer Edition Org Process Builder Flow Update Record Action? I am creating a package where I set an owner of record to Queue. While on usual sandbox I can select a ...
0
votes
0answers
488 views

Is this possible to deploy a ListView related to Queue?

Here and here it is suggested that it is not possible to deploy or migrate List View which is Queue-related. Is there any official documentation link which clearly states this that in the current ...
1
vote
0answers
204 views

Queue email notification not working on Dev Sandboxes?

Is there any limitation on environment where Queue Email Notification are not working? I created a Queue on Developer Sandbox and set Send Email to Members true, and set Email Deliverability to All ...
1
vote
1answer
1k views

Too many queueable jobs added to the queue: 2

I am trying to update user records using batch and I am getting this error Too many queueable jobs added to the queue: 2 I found out that the batch update is triggering triggers on the user and ...
0
votes
2answers
1k views

Accept and change owner in classic view but not in lightning

I created a custom object and assigns queue to it. And created different list views for each queue. It was doing fine in Salesforce classic the "accept" button and "change owner" is there which are ...
0
votes
1answer
688 views

Deploy Queue with Ant

I need to deploy Queue with Ant from 1 sandbox to other. I can retrieve the queue XML using eclipse IDE, and it contain all the setup in the queue, except the Queue Members. At first I set in the ...
0
votes
1answer
159 views

Case Ownership Access visiblity

Is their any settings? When case is created it's assign to queue which is "ExtQueue" when case Ownership change ExtQueue to "IntQueue" its changed which is working fine. Query is when we go to ...
1
vote
1answer
414 views

Don't notify queue members when comment putted by user (Case - Support Settings)

I have Enabled Notify Case Owner of New Case Comments on Case Support Settings. When i put comment on other user's case then it'll notify be the Email. It's working fine. Queue Email is blank and ...
0
votes
1answer
102 views

Does Thrown Exception Prevent Queueable Jobs From Executing?

I'm running into this strange issue regarding the Queueable Apex and Exception handling. I have something like this: I'm querying for an Email Template(Only one) List<EmailTemplate> ...