Questions tagged [queue]

This tag can be used to group all queries related to Queue in Salesforce

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How does ownership skew impact queues?

I have queues that are assigned more than 10k records, and their records are included in reports and list views. Most of the documentation about ownership skew is around a User owning records. How ...
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-1 votes
1 answer
17 views

Why is send list email showing 'email queued' and not sent?

why is Salesforce showing "List email was queued" and the email was not sent? I have checked and the user does have the permission to send list email at the profile level.
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Retrieving all groups using SFDX

I'm just wondering if there are any considerations when retrieving groups / queues using SFDX. The problem which I'm currently facing is that I'm unable to retrieve all queues using SFDX. There are ...
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  • 340
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30 views

Error when removing an Object from the Queue

The Following queues are in use by default owner setting, workflow rule, sharing rule, email routing address or actual record owner: Deal_Approval I found a suggestion here Based on this suggestion, ...
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1 answer
43 views

Closed cases showing in omni supervisor tab

Closed cases are showing under an Omni Supervisor queue backlog. Is this the default behavior? or can we do any customization? Please help me. Thank you
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68 views

Flow to create multiple tasks for different queue

Use Case When an Opportunity Stage is changed to "Approved" , create multiple Tasks and assign to different Queues - Create Task for 'Customer Management Queue' Create Task for one or ...
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1 answer
22 views

In an Approval Process select Approver to be a Queue

I am in the process of creating Parallel Approval process. Use Case: An Opportunity should be unanimously approved by three teams. What i have tried. ? Opprtunity is not supported in Queues, so ...
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1 answer
93 views

Case Owner Name null in case of queue

How to remove Case Owner Name as null null when assigning the case to a queue for salesforce communities? The Case Owner is getting properly populated in case of Owner being a User.
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135 views

Default "Assigned To" on Task Creation

When creating a new task, I would like the "Assigned To" field to default to a specific queue. On the Global Action, I am trying to add it as a Predefined Field Value, but the formula editor ...
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  • 1
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1 answer
90 views

Secondary Routing Priority favors Web-to-Case over Email-to-Case?

We have "secondary routing priority" activated. We set a priority status on a case record to either "low" or "high". When we have the same priority on a web and email ...
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18 views

Classic Page Shows In Setup When Clicking 'Go To List" in Public Groups and Queues

After clicking on "Go to list", org navigates to Classic Page instead of Lightning. Is it possible to fix it? I haven't found any helpful information via google. Thanks.
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119 views

Iterate over Task Queue Members

unsure if this is the right place to post this question but i'm trying to iterate over each member(User) of a task Queue in flow. However, after querying the record, I am only able to access the '...
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152 views

How to trigger email notification to Queue Email when record is assigned via Flow?

Using Flow, we are creating a new record for a custom object and assigning the owner of that record to a Queue, which has a Queue Email specified. We would like an email to be send to that Queue Email ...
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2 answers
85 views

One Email-to-case should assign to 2 queues [closed]

We have setup one email-to-case and the cases are assigning to one queue....but we have a new requirement came up. If the same email-to-case subject has 'Electronic' then it should be assigned to ...
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188 views

Not able to search for a queue in a flow lookup field that is an OwnerId field on flow screen

not having an option to select "Queues" but only "Users" and "Groups". I have confirmed that a queue is created in the backend for the respective object and I can select ...
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1 answer
753 views

Manually assign cases - omni channel supervisor not updated

I am having a challenge with a recent requirement from my support team. We implemented OmniChannel and AgentWork is being routed through Queues. Their new requirement is this: When a Case is manually ...
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140 views

Out of Office / Case Routing

Chatter has an option to set "Out of Office" with dates and a message. I haven't found this data on an object. I have users that are assigned cases going out of office but their case load ...
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  • 23
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1 answer
39 views

Re-sending an errored out triggered email

Recently one of my trigger's data extensions was updated, and this in turn broke my ampscript within the template associated to the trigger. This caused calls to the trigger associated to queue the ...
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0 answers
38 views

Queue Deployments Using DX Requires Setup in UI

I have a queue for new opps that looks like this: <Queue xmlns="http://soap.sforce.com/2006/04/metadata"> <doesSendEmailToMembers>true</doesSendEmailToMembers> <...
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  • 927
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2 answers
718 views

How to show a list of ALL USERS NAMES who belong to a selected Group and a list of USERS who don't belong the selected Group

For the moment I have this Query: SELECT userorgroupId, GroupId, Group.Type FROM GroupMember WHERE groupId ='00G09000000vV44EAE' AND Group.Type='queue' I am ...
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  • 29
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213 views

LWC Identify if select object is User, Queue or PG

I want to recognize if a selection made in a search bar was of a selectedUser, a selectedQueue or a selectedPublicGroup, that way depending on what the admin has selected a specific UI and a specific ...
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1 vote
1 answer
107 views

How to show a list of QUEUES where a selected User doesn't belong to, excluding QUEUES where other users belong to

I'm working on a Dual Picklist where in left column I need to show a list of Queues where a selected user belongs to and in the right column a list of Every Queue that exist on the org besides the ...
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  • 29
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1 answer
165 views

Assigning Tasks to a Queue with DataLoader

I am looking to upload several thousand tasks to my org with DataLoader assigned to a shared Queue. I am assigning the OwnerID as the 18 digit Queue ID in my csv file. However, upon attempting to ...
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0 votes
2 answers
634 views

Cases re-assigned to queue after agent claims from Omni Channel and saves case

I set up Omni Channel in an org, and my users have been working with it for a couple of weeks. Major issue - every time an agent accepts a case, and save it, it gets reassigned back to the queue. Is ...
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  • 661
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2 answers
228 views

How to stop New Lead alert to queue?

We have an 'Orphan Leads' Queue, which once a user is deactivated, we move all his open leads to that queue. I don't have the setting to send alert to the members But when I change the owner ship (I ...
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  • 5,461
0 votes
1 answer
327 views

SOQL: List of All users in all Queues With User and Public Group Names

I need to generate a spreadsheet of all members of all queues [whether individual users or Public Groups..we don't use Roles], with columns similar to this: Queue ID, Queue Name, Member Name, Member ...
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0 votes
1 answer
231 views

Email notification to Case Queue members

I have a Public Group which is part of of the queue. The public group has "grant access using hierarchies" enabled Since Boss will have now have access to the case through the setting, will ...
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  • 63
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1 answer
1k views

System.TypeException: DML operation INSERT not allowed on QueueSobject

I am trying to insert a QueueSObject in test class but getting the error System.TypeException: DML operation INSERT not allowed on QueueSobject This code was working before but started giving error ...
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1 vote
1 answer
396 views

Asynchronous Apex and Queue

I would like to confirm the following points with regard to Asynchronous Apex and particularly to these 3 in particular - Future Methods, Batch Apex and Queueable Apex. When an async request is made, ...
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  • 205
3 votes
1 answer
195 views

How to monitor not yet started jobs of a Queuable chain

I am wrapping my head around how to use Apex Queuable as a queue and not as a chain. As I understand all the code samples out there, the next job is enqueued after the work of the previous one is done....
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2 votes
1 answer
108 views

Why does adding a Queueable cause an INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY error?

I have code that inserts a ContentVersion (a File) that is run under a "Customer Community Login" license inside a Community/Experience. That works fine. I now have an optional asynchronous ...
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  • 131k
0 votes
1 answer
35 views

Web to lead assignment to User with least open lead count

I have created a Map 'userIdWithOpenLeadCountMap' and grouped by OpenLeadCount in the ASC order. Then I am getting the first Key from the Map (UserID:005E0000003X2MH) and assigning a new lead to this ...
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1 vote
1 answer
384 views

Dynamic Queries on Dynamic Objects at Volume

We are trying to create a mechanism that would process user dynamically created queries and create "Contributors" for each matching record. The object model is as follows: Account -< PO ...
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2 votes
0 answers
1k views

Lack of Opportunity Queue - What's the best workaround?

Salesforce does not have the functionality to assign and Opportunity to a queue. Looks like the feature has been requested and discussed a lot on Salesforce Ideas - https://trailblazer.salesforce.com/...
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  • 1,285
0 votes
1 answer
100 views

TaskQueueID not updating between environments with Process Builder

I started using the new task queue via process builder and like that I can easily point to this queue when creating a task via the field Assigned To ID. All was great until I deployed the process ...
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  • 703
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0 answers
432 views

Set Task Queue Name using a formula in process builder

I am listening to a custom object called LandingObject using process builder which generates a task and either assigns the task to a taskQueue or a person's ID. I would like to set the task 'Assigned ...
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  • 703
0 votes
1 answer
966 views

Omni Channel Queue Based Routing - Chat Button

I want to understand how the following scenario works with Chat Transcript and Omni Channel. I have a Routing Configuration, with multiple Queues - all related to the same Chat object. Which of the ...
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2 votes
0 answers
229 views

Queue Member (Partner User) not able to access Task

The system admin is creating a Task which is Assigned to a Queue. This queue consists of two partner Community Users. The expectation would be that the queue members would have access to the Task. ...
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  • 340
0 votes
1 answer
325 views

What permission is required to set a queue as a case ownerId?

I am having an issue on a VisualForce page where my queue is not auto-updating with an ownerId based on the profile I'm on. It's not throwing an error anywhere and giving them the 'View All Lookup ...
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2 votes
1 answer
214 views

User can not remove from queue after changing the role

We have a Case Assignment rules which is assign to a particular queue and in this queue, there is role 'ABC' added in it. When I change the User's current role from ABC to XYZ, it can not remove user ...
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1 vote
1 answer
85 views

Attempting to modify a Lead Convert Trigger getting an Attempt to de-reference a null object

We're using what is basically the example trigger for the lead convert process. We have added a specific queue to the lead process, so if we have auto conversions that come, that have been put in the ...
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1 vote
0 answers
154 views

Users are not able to see Queue name if the owner of the record is a queue

If the record has an owner as a queue, then some users are not able to see the queue name. Instead, they are able to see _. Please see the attached screenshot. The user was able to see the queue name ...
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0 answers
175 views

Email-To-Case Is not Triggering an Email to Queue Members

We set up email-to-case. When somebody emails our support address, we want the queue that gets assigned to receive a notification. This notification should also be sent to all of the queue's members. ...
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1 vote
1 answer
1k views

Lead Assignment rules don't send email when assigned to Queue

Given Lead Assignment Rules configured and active Queue is configured to Send Email to Members Email deliverability is on and members have valid emails When Assignment rules execute Assignment is ...
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  • 63k
1 vote
1 answer
906 views

Is there any limit on the members of queue in salesforce

How many members/users we can add in a queue?
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0 votes
0 answers
3k views

Getting INVALID_OPERATION, Queue not associated with this SObject type: [] on Assigning Cases to a Queue in Test class

I was writing a Test class to test a scenario where the Case will be assigned to Queue. However when I am assigning a Case Object to a Queue I am getting this error- "INVALID_OPERATION, Queue not ...
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2 votes
0 answers
247 views

Error when running unit tests when assigning a task owner id to a queue

public static void updateTasks(List<ID> recordIds) { Group queue = [ SELECT Id FROM Group WHERE Name = 'Queue Name' AND Type = 'Queue' ]; // Id ...
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  • 21
0 votes
2 answers
238 views

creating tasks for a queue using fflib

I created a queue and set the queue to handle the task Object: I can assign a task to a queue and insert the task if I do it via the "Anonymous apex"; however, if I run the same code via a ...
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  • 1,458
1 vote
1 answer
49 views

Is there any typesafe way to refer to Queues in Apex?

Let's say I have a Queue named "My Queue 123" with a Developer Name of "My_Queue_123", is there any typesafe way to refer to it in Apex? Or can I only pass it around as a string?
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1 vote
2 answers
661 views

Test a Trigger with Queues

I am trying to write a test for my trigger that will queue up some job, unfortunately according to Salesforce, tests can't have chain-able queues. https://developer.salesforce.com/docs/atlas.en-us....
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