Questions tagged [queue]

This tag can be used to group all queries related to Queue in Salesforce

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1answer
19 views

Is there any typesafe way to refer to Queues in Apex?

Let's say I have a Queue named "My Queue 123" with a Developer Name of "My_Queue_123", is there any typesafe way to refer to it in Apex? Or can I only pass it around as a string?
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15 views

Query to get queue metadata [closed]

I need to fetch all the queues names in my org grouped by Supported Objects , for every queue ,i need to list the users/group names assigned in this queue. i am trying in Developer Console. i tried ...
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13 views

All Users of a certain profile cannot see the owner when the owner is a queue in Classic

I have a custom object. Records of this object get routed to a queue during the record's life cycle. All users of a certain profile see the owner as _[Change] when the record owner is a Queue This ...
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0answers
15 views

Current status of the SOAP requests' queue

We are still using old SOAP integration for pushing our emails to clients. Lately we found out some delays or even timeouts. Is it possible to check how many requests are pending in the queue and what'...
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2answers
128 views

Test a Trigger with Queues

I am trying to write a test for my trigger that will queue up some job, unfortunately according to Salesforce, tests can't have chain-able queues. https://developer.salesforce.com/docs/atlas.en-us....
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23 views

Case Owner should display the queue but instead it's '-' and gives insufficient privileges error

Case owner not displaying in case view but Owner Name is fine in List View. Customer Service user is able to create the case for Street Scene successfully and view it once complete but not the Case ...
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1answer
51 views

How can I use queue data structure in Apex? [closed]

I want to use queue FIFO (first-in first-out) functionality. How can I do this?
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0answers
33 views

Notification from Process Builder showing __NotFound

I am using Process Builder to throw custom notification to the queue members every time the case is being assigned to the queue. Notification is coming, but having __NotFound at the end of the queue ...
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1answer
32 views

Differentiate queues in process builder for email notification

I have a process builder workflow setup that sends out new task email notifications.  I would like to differentiate the the email notifications based on the queue that it is getting sent to.   A ...
0
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1answer
13 views

Prevent assignment rule from running again when queue member works on it

I have implemented an assignment rule. It is important for this assignment rule to run when a case is created. For this, I have enabled the assignment rule checkbox from page layout properties. Now, ...
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0answers
24 views

Queue members not getting emails

When a new task is assigned to the queue members , they are not being being notified of it through an email, I am quite new to this and I don't know what is the work around in order to resolve the ...
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0answers
16 views

Queue issue with triggered sends [duplicate]

We are triggering a confirmation email to customers which is automated. It has an attachment too. It gets Queued for many days and when restarted it gives expiration error. Its not a list, every time ...
1
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2answers
80 views

Get ALL queue Users

I am trying to come up with a way to get ALL queue Users (not just the users who have a groupMember record with UserOrGroupId matching theirs) via apex. Queue membership can also be granted via User, ...
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2answers
287 views

Send Email Notification of Task to Queue Members

I have recently set up a queue consisting of three associates. All Associates have valid emails in the Salesforce. I have tried a couple different settings, but nothing seems to work. First, I ...
1
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0answers
18 views

Unable to query Task Queues on VF page load?

I have a bit of a frustrating problem. On my VF page, I am getting queues that are assigned to a selected Object. When a user selects 'Task' from the drop down of available objects from an <apex:...
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0answers
17 views

Update Case in Queue that User Should Not Have Access to in Visual Flow

I'm using Email-to-case to generate cases from emails sent by internal employees. The case is automatically sent to a queue, ex: My Company's Inbox Queue. I only want specific users (designated by ...
1
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1answer
446 views

Assign a Task to a Queue [Spring 20']

in Spring 20' Release has been enabled the opportunity to assign a new Task to a queue if it has been added to its supported objects. Instead of doing that from the UI, I'm trying to do this in ...
1
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0answers
40 views

the sChanging Case Owner to a Queue manually

I'm using a test user to change the case owner to a queue but when I search for a Queue this is shown. I already created queues and the user is a member of that queue. Any help please? Thank you. ...
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1answer
43 views

Queue for custom objects [closed]

Can we create a look-up form a custom object(Child) to another custom or standard object(Master) with cascade-delete option enabled? If yes then can we create a queue for that custom object as queue ...
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3answers
603 views

Flow Builder - Dynamically Get Queue Id by Name

I am using flow builder to create cases and assign them to specific queues based on criteria within the flow. In the Assignment element, I can set OwnerId to a hard coded id string or a resource. ...
0
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1answer
477 views

Why are my queues not being recognised as such?

I am currently trying to tackle the Process Automation Specialist Superbadge, but am already stuck on the first step. When checking the challenge, I get the following error: Challenge Not yet ...
1
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1answer
77 views

How to Prevent Automation from Skipping

I have an file drop automation set up to import files dropped in a specific folder on the FTP. These files are very large and take a while to import so I have enabled queuing on the automation. The ...
0
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1answer
247 views

SFDC Chat Routing Rules

How can I best use SFDC Live Agent with the following business requirement for our chat routing based on product being viewed and the users locale? SFDC Queues/Skills: Country/Language Assigned. ...
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1answer
282 views

Anyway to clear the omni channel Queue based backlog?

I have off an on been working on implementing omni channel and at one point I thought I had it working in sandbox so I moved it over to production. It didn't work and I had to stop agents from using ...
0
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1answer
36 views

Should I use a single callout with a list or mulitple callout for each Account?

I wanted to Bulkify my code to be able to update/create a long list of account for which I need to callout to my api. I know that I can't do more than 50 callouts per future methods. But using ...
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0answers
32 views

Process Builder not assigning case to correct queue

I have a Process Builder which creates 2 cases in the same branch, which should be assigned to different queues. The 1st case is assigned an Owner ID of Type = Queue, Value = Service_Desk. The 2nd ...
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1answer
76 views

Process builder to exclude queue when sending email alerts

I have a Process builder to trigger email alerts for users when lead source is deal. I am having issues when i try to exclude queue members on the email alert.I get the following error when i update ...
0
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1answer
16 views

Two public groups are in Same Queue i have to restrict one group to see case record

I have added two different public groups ( for example Group-1 & Group-2 ) in one QUEUE.. i am assigning case to this QUEUE using case assignment rule..in this scenario both Group-1,Group-2 users ...
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0answers
21 views

Approval Email not sent for one of the approver

An Approval Process' approves are in a queue. All users have the same profile. After approving a request for only one user the email is not sent out. For everyone else the email is sent properly. I ...
0
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1answer
64 views

Please help me with this task

Create a new lead whenever a new user (with profile Marketing User) is created, also add the user into following Public group and Queues: General Announcements (public Group) Marketing Hot Leads (...
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0answers
28 views

Assign list of users to queues from VF page [duplicate]

I am currently working on a requirement where I need to assign users to a queue. I have created one VF page which dynamically pulls the users list show in VF page. When an agent selects the users ...
1
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1answer
413 views

The record couldn't be saved because it triggered an email alert that failed

Staff user is a member of Queue 1 attempting to transfer a record to another team which works out of Queue 2. When updating the owner to Queue 2 and saving the record the following error displays. ...
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0answers
189 views

Where can I find the list view for queues

I am trying to create a package for migration. I am getting the error: "ListView - LiveChatTranscript.Queue1_LiveChatTranscript - The queue queue1 has not been setup to support the object: ...
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1answer
406 views

Omnichannel Supervisor Dashboard: Change queue feature

As per the documentation (https://help.salesforce.com/articleView?id=omnichannel_supervisor_change_queues_skills.htm&type=5), Omnichannel Supervisor can change the Agent's queue using the "Change ...
1
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1answer
119 views

How to assign a queue based on Custom Object

I want to create a queue on the basis of a custom object, I want to assign custom object on the queue but my custom object is not showing on the supported list. Why is this?
1
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1answer
196 views

Transactional Email API: Emails stuck in Queued status

Follow up to this question I've created a Send Definition, with the key definition_key, linked to the Data Extension data_ext. In this Data Extension, I've got one record, with the subscriber key ...
3
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0answers
349 views

Push Queue and create its Users in scratch org

I am trying to create a fresh scratch org and push a source to it through a script. The problem comes with Queues (and probably other sources that reference usernames), they are associated with users ...
1
vote
1answer
472 views

Round Robin Case Queues

We have a onshore queue, it should automatically get routed to one of the Pods queue through a round robin basis. We have Pod 1, Pod 2, Pod 3, Pod 4. Need to distribute cases evenly through round ...
0
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1answer
72 views

Can the owner of an attached file be set to a queue?

My app's users need to be able to view and edit each other's files that they have attached to records. So my idea was to put my users into a Queue and then set the owner to that Queue on upload. I ...
1
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1answer
159 views

Uncommited work exception in Queuable with Callback and Rollback

Is there a way to do all that Do Callout in Queueable Do Dml based on the Callout result Catch errors in 1 and 2. Rollback 1, 2 on error Report error via email and log in Custom object without ...
2
votes
1answer
771 views

How do I assign task to Case Owners without breaking on a queue owned case?

Currently I have a process builder flow that is built to assign a task to the case owner when a case comment is added by someone other than the case owner. 90% of the time this works great, but when ...
0
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1answer
57 views

Can I query Salesforce Queue and can I do it using the metadata or tooling APIs?

Can I query Salesforce Queue and can I do it using the metadata or tooling APIs? Looking to quickly access this data from Salesforce inspector, also looking to see if there is a way to check if a ...
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0answers
22 views

How to set up queue Reassignment

I have an issue whereby which, if an employee changes the ownership of a case in our Service Console that it doesn't change queues. For example: I change ownership from client services to helpdesk ...
0
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2answers
171 views

Fire workflow rule from trigger

Is it possible to cause a workflow rule to fire from a trigger? I would like to send an email to a group when the Owner field is changed to a specific value on the PSR object. But I'm getting the ...
2
votes
2answers
2k views

How to determine if case owner is queue with specific developer name

I have a problem with selecting specific custom queue in apex code. For example I have: Case c = (Case) controller.getRecord(); String queueName = c.Owner.Name; if (...
0
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3answers
376 views

I have selected notify assignee checkbox. But I am not receiving any notification email

I have created one workflow rule on a custom object to change record owner to queue.I have selected notify assignee checkbox while assigning record to queue. But I am not receiving any notification ...
2
votes
2answers
1k views

Query queues belonging to a particular sobject

Is there a way to query only queues tied to a particular sobject? I have the following query which gets me all the queues. Select id, name from group where Type = 'Queue' I want all queues which ...
0
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1answer
1k views

Queues for Custom Objects

1) Queue for a Custom Object is already created and added with few internal users. Now, when the records of the custom object is assigned to the Queue, how the members of the queue pick up the ...
2
votes
1answer
51 views

How to find Queue Priority number?

Is there a way to query Queue priority? and I know you can find the Queue via soql: select Id from Group where Name = 'my group' and type = 'Queue'
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1answer
836 views

how to add and remove permission set dynamically

I stuck with one requirement , where i have to assign permission set if user is added queue or remove permission set if user removed from queue. Is there any way we can implement it via apex. Any ...