Questions tagged [queue]

This tag can be used to group all queries related to Queue in Salesforce

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1answer
32 views

Should I use a single callout with a list or mulitple callout for each Account?

I wanted to Bulkify my code to be able to update/create a long list of account for which I need to callout to my api. I know that I can't do more than 50 callouts per future methods. But using ...
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0answers
19 views

Process Builder not assigning case to correct queue

I have a Process Builder which creates 2 cases in the same branch, which should be assigned to different queues. The 1st case is assigned an Owner ID of Type = Queue, Value = Service_Desk. The 2nd ...
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1answer
24 views

Process builder to exclude queue when sending email alerts

I have a Process builder to trigger email alerts for users when lead source is deal. I am having issues when i try to exclude queue members on the email alert.I get the following error when i update ...
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1answer
15 views

Two public groups are in Same Queue i have to restrict one group to see case record

I have added two different public groups ( for example Group-1 & Group-2 ) in one QUEUE.. i am assigning case to this QUEUE using case assignment rule..in this scenario both Group-1,Group-2 users ...
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0answers
16 views

Approval Email not sent for one of the approver

An Approval Process' approves are in a queue. All users have the same profile. After approving a request for only one user the email is not sent out. For everyone else the email is sent properly. I ...
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1answer
54 views

Please help me with this task

Create a new lead whenever a new user (with profile Marketing User) is created, also add the user into following Public group and Queues: General Announcements (public Group) Marketing Hot Leads (...
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0answers
26 views

Assign list of users to queues from VF page [duplicate]

I am currently working on a requirement where I need to assign users to a queue. I have created one VF page which dynamically pulls the users list show in VF page. When an agent selects the users ...
1
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1answer
76 views

The record couldn't be saved because it triggered an email alert that failed

Staff user is a member of Queue 1 attempting to transfer a record to another team which works out of Queue 2. When updating the owner to Queue 2 and saving the record the following error displays. ...
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0answers
31 views

Where can I find the list view for queues

I am trying to create a package for migration. I am getting the error: "ListView - LiveChatTranscript.Queue1_LiveChatTranscript - The queue queue1 has not been setup to support the object: ...
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1answer
144 views

Omnichannel Supervisor Dashboard: Change queue feature

As per the documentation (https://help.salesforce.com/articleView?id=omnichannel_supervisor_change_queues_skills.htm&type=5), Omnichannel Supervisor can change the Agent's queue using the "Change ...
1
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1answer
23 views

How to assign a queue based on Custom Object

I want to create a queue on the basis of a custom object, I want to assign custom object on the queue but my custom object is not showing on the supported list. Why is this?
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0answers
23 views

How can assign I Approval Requests to a queue when the original approver is away from office / on leave?

Two parts to this question: How can I notify the system when a Manager (Approver) is on leave? Once the system knows a Manager is on leave, how can Approval requests sent to that Manager be routed to ...
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1answer
83 views

Transactional Email API: Emails stuck in Queued status

Follow up to this question I've created a Send Definition, with the key definition_key, linked to the Data Extension data_ext. In this Data Extension, I've got one record, with the subscriber key ...
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0answers
15 views

How to display omnichannel queue number on visualforce page/monitor

Is there a way to display the #'s from the Omnichannel queue system(for Case) on the visualforce page that can then be displayed on monitor? Thanks
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0answers
200 views

Push Queue and create its Users in scratch org

I am trying to create a fresh scratch org and push a source to it through a script. The problem comes with Queues (and probably other sources that reference usernames), they are associated with users ...
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0answers
51 views

Email processing error notification TEMPLATE_NOT_FOUND

Two Queues, two workflow rules, 1 email template, 1 email service(2 different email addresses), 1 Context user. Send an email to support address 1, workflow rule fires off - Email alert received as ...
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1answer
229 views

Round Robin Case Queues

We have a onshore queue, it should automatically get routed to one of the Pods queue through a round robin basis. We have Pod 1, Pod 2, Pod 3, Pod 4. Need to distribute cases evenly through round ...
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1answer
26 views

Can the owner of an attached file be set to a queue?

My app's users need to be able to view and edit each other's files that they have attached to records. So my idea was to put my users into a Queue and then set the owner to that Queue on upload. I ...
1
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1answer
83 views

Uncommited work exception in Queuable with Callback and Rollback

Is there a way to do all that Do Callout in Queueable Do Dml based on the Callout result Catch errors in 1 and 2. Rollback 1, 2 on error Report error via email and log in Custom object without ...
2
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1answer
381 views

How do I assign task to Case Owners without breaking on a queue owned case?

Currently I have a process builder flow that is built to assign a task to the case owner when a case comment is added by someone other than the case owner. 90% of the time this works great, but when ...
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1answer
46 views

Can I query Salesforce Queue and can I do it using the metadata or tooling APIs?

Can I query Salesforce Queue and can I do it using the metadata or tooling APIs? Looking to quickly access this data from Salesforce inspector, also looking to see if there is a way to check if a ...
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0answers
35 views

Count the 5 queued or active batch jobs that is allowed for Apex

I am trying to update my code from sequence queueable to sequence batch. This is the link of the code I've tried to update Run Queueable as sequence, The problem I have at the moment is that this ...
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0answers
20 views

How to set up queue Reassignment

I have an issue whereby which, if an employee changes the ownership of a case in our Service Console that it doesn't change queues. For example: I change ownership from client services to helpdesk ...
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2answers
123 views

Fire workflow rule from trigger

Is it possible to cause a workflow rule to fire from a trigger? I would like to send an email to a group when the Owner field is changed to a specific value on the PSR object. But I'm getting the ...
2
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2answers
1k views

How to determine if case owner is queue with specific developer name

I have a problem with selecting specific custom queue in apex code. For example I have: Case c = (Case) controller.getRecord(); String queueName = c.Owner.Name; if (...
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3answers
199 views

I have selected notify assignee checkbox. But I am not receiving any notification email

I have created one workflow rule on a custom object to change record owner to queue.I have selected notify assignee checkbox while assigning record to queue. But I am not receiving any notification ...
2
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2answers
762 views

Query queues belonging to a particular sobject

Is there a way to query only queues tied to a particular sobject? I have the following query which gets me all the queues. Select id, name from group where Type = 'Queue' I want all queues which ...
0
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1answer
811 views

Queues for Custom Objects

1) Queue for a Custom Object is already created and added with few internal users. Now, when the records of the custom object is assigned to the Queue, how the members of the queue pick up the ...
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1answer
40 views

How to find Queue Priority number?

Is there a way to query Queue priority? and I know you can find the Queue via soql: select Id from Group where Name = 'my group' and type = 'Queue'
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1answer
391 views

how to add and remove permission set dynamically

I stuck with one requirement , where i have to assign permission set if user is added queue or remove permission set if user removed from queue. Is there any way we can implement it via apex. Any ...
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2answers
815 views

What access does have to user manager in a queue?

Scenario:- When you see a queue on UI, there are only 9 users. There is one button to see all user i.e View All User When I click on it, it shows me a list of around 55 users with most of them having ...
1
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1answer
31 views

How to test a change OwnerId by groupQueue.Id?

I have a trigger. If a user who creates a record isn't 'Manager' (UserRole.Name) - record's OwnerId change to GroupQueue.Id. I have a correct test method for scenario, where user-creator is 'Manager', ...
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2answers
107 views

It can't see my Queue: “Expected: 0, Actual: 1”

System.AssertException: Assertion Failed: Expected: 0, Actual: 1 How can I fix it? Group testGroup = new Group(Name = 'XXX', Type = 'Queue'); insert testGroup; List<Obj__c> oList = [...
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1answer
160 views

Need to change OwnerId field to Queue's Id if the creator of the record isn't from this Queue

I need to change OwnerId of created record to Queue Id, if the record is created not by User from this Queue. If creator is from this Queue, just leave our OwnerId field unchanged. How can I do that? ...
2
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1answer
29 views

Can turning Deliverability on cause previously triggered emails to be sent?

The Scenario: I turn deliverability off in my salesforce org I update records which trigger automation to send out email alerts. No emails are sent because deliverability is turned off I turn ...
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1answer
360 views

Too many async jobs enqueued for this apex test context

I have faced following issue while running the test class.I am trying to insert 1000 records in test class ,the object have scheduled process builder.i am facing following error recently. Error: ...
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2answers
121 views

Assign a Role as a Queue Member by Apex or DataLaoder

In the hypothetical situation, I have 100 queues, if I needed to update half of my Queues to have a member of Role 1 and Subordinates and the other 50 queues to have a member of Role 2 and ...
0
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1answer
613 views

Queue members are not getting notifications - Custom Object

I have created a custom object and based on some criteria via trigger it gets assigned to the Queue. I expected that when the record owner is set to Queue then queue members should get email ...
1
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0answers
22 views

Is it possible for a specific member in a queue to not be notified?

Is it possible for a specific member in a queue to not be notified? We are dealing with a request in which a user mentions if it is possible that he could not be notified for assigned cases in their ...
1
vote
1answer
138 views

How to debug Owner Update on Case?

A case has been created from Email-to-case and the case Owner is routed to a Queue automatically. Condition here is if it comes to a Specific mail id it is routed to that particular Queue. Now I need ...
1
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1answer
666 views

Process Builder Error: Owner:Queue.DeveloperName is causing an Error

I keep on getting this error for our process builder whenever I add the variable [Case].Owner:Queue.DeveloperName into the Criteria. Basically, the PB will check if the Owner of the Case does not ...
0
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1answer
482 views

Queue owned cases report, show only member queue cases

How can I create a report which only shows cases owned by queues in which the current user is member. eg: Case1, owner: queue1 Case2, owner: queue2 User1 is member of queue1 and queue2, User2 is ...
10
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2answers
378 views

Guarantee only a single asynchronous job runs at a time

This is a bit of an odd one. We are interacting with an external system that does not support concurrency due to a bug which they are struggling to fix. We perform a HTTP callout, the callout takes ...
1
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1answer
2k views

how to retrieve specific Queues using package.xml [duplicate]

I have some Queues which needs to move to other sandbox. Please suggest the package.xml structure
5
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1answer
349 views

Is it normal to tests not be able to create queues because there's one with the same name on the organization?

If I have, for example, in production a MyQueue queue, with the same DeveloperName, and I'm trying to run a test class to deploy a change set, which contains a test that inserts a MyQueue queue as ...
3
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3answers
3k views

Error “Too many queueable jobs added to the queue: 2”

I've been looking for similar questions, but none of them applies to my scenario, so I'd be grateful if you can explain me why my logic is failing, and what can I do in order to fix it. I want to run ...
1
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1answer
417 views

Solution on Calling queueable from Batch causing exception of “System.LimitException: Too many queueable jobs added to the queue: 2”

Have any one of you come across a situation, where I need to call queueable class from batch. To give you more details, let us a scenario - I have a scheduler, which will run after particular time of ...
0
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1answer
181 views

Email to Case and queue assignment

I have created a queue and gave email for the queue. I have also added users to the queue. My 2 requirements are: 1) whenever a user is added to queue he should be sent an email alert. 2) In email-...
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0answers
805 views

How to get Queue Name value in Process builder

I have requirement that, When case is create we allocating case to manually to some Queue as Case owner. I need to copy the Queue name into different field called AssignedQueueName__c. because ...
1
vote
1answer
1k views

Unable to fetch queues in Live agent button + omni channel

I am creating a chat button with routing type ="Omni" but unable to get the queues in lookup input field. I have multiple queues in my Org. am I missing any permission that needs to done to fetch ...