Questions tagged [queue]
This tag can be used to group all queries related to Queue in Salesforce
205
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32
views
OMNI-CHANNEL Queue-Based Routing using APEX
I have developed an Apex class with the intention of transferring customer live chat transcripts to a live agent during chat sessions. However, during the implementation process, I have encountered ...
0
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0
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34
views
Failing Salesforce Queue
I am rearchitecting some apex code that I have been handed. I updated an @future method to use the Queueable interface, because as it turns out the method was being called as part of trigger that was ...
- 101
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43
views
Get history of groupmember/queue assigned to user
I'm trying to check the history of groupmember assignments which was done to a specific user, I know that we have the GroupMember table to query the current assignments like:
Select Id, GroupId, Group....
- 11
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453
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The referenced fallback queue must be an Omni-Channel queue Error
Can anyone tell what is the meaning of this error?
"The referenced fallback queue must be an Omni-Channel queue This Route Work invocable action did not create a valid Pending Service Routing.&...
-1
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1
answer
371
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what sobjects are supported in a queue
What objects can in include in Queues? Online i can see only these objects can be in included in a Queue: Cases, Leads, Tasks, Contact requests, Orders, Service contracts, Knowledge articles and ...
- 109
-1
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1
answer
122
views
Manually delete GroupMember Record
Would I be shooting myself in the foot if I manually deleted a single record from the GroupMember object that links an inactive user to a queue? Is there something that happens when you do it via the ...
- 133
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1
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495
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After the messaging session is routed to an agent, the status remains as "Waiting"
I created a queue for routing the messaging sessions, but when the session is directed to an agent the status remains as "Waiting" making it impossible for the agent to view and interact ...
0
votes
1
answer
171
views
Is it considered bad practice to have Cases permanently owned by a Queue?
I am using Salesforce for Case Management. I have quite a number of queues (about 250) set up for my various teams and I need all members of a queue to continue viewing cases even after a specific ...
- 391
-1
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1
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495
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there was any way to stop sending email to single member in queue salesforce
How can we stop sending email for any specific queue member in salesforce
like we have list of queue member than I want to restrict the sending email to some queue member
How can achieve this please ...
2
votes
1
answer
498
views
Unable to set Case OwnerId via the REST API
I'm adding a Case via the REST API, but the OwnerId field isn't being set.
I've also tried updating the Case record afterwards, and still the OwnerId isn't updated.
I am able to set/update the Case ...
- 399
-1
votes
1
answer
166
views
Users in a Queue will get Leads alternately assigned
I have added two users in Queue and added that to Lead Assignment rules. Based on the criteria the Leads were assigning to that Queue. But my higher authorities were asking that Leads should assign ...
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200
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omni channel not routing to specified queue but when test in debug it does
I have set up an omni channel to route to a specific queue based on the email address the case is coming from. This works sometimes. I have a couple of instances where it went to the general (...
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493
views
OmniChanelFlow with Einstein Bot - transfert to queue
I am having trouble to use the Omnichannel flow with my einstein chat bot.
In My Einstein bot:
I added an action connected to a flow. This flow define based on specific parameter to which Queue I ...
- 395
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votes
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328
views
Lead Owner Change to User/queue are firing validation rules incorrectly
I have two validation rules
For lead owner change to 'user'
For lead owner change to 'queue'
Here, user validation rule is firing, even though I am changing the owner to queue. How to make system ...
0
votes
1
answer
254
views
Enable certain users to be able to change the queues they are assigned to in Omni Supervisor
From the documentation, Manage Users, Customize Application and Manage Public List Views are required for this (if changing queues created by other users).
Is there a neater, more 'least privilege' ...
- 571
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127
views
Pardot Sync Queue
How does the queue get filled?
If I update 200k records at 7am... do they get ALL added to the Sync Queue at 7am... or do they get added slowly... 100 or so at a time?
We had a mass update of contact ...
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109
views
how to end a chat from an einstein bot when all agents leave?
I have a whatsapp bot where, depending on customer demand, it sends the customer to an omni channel queue to talk to an agent. let's assume that at the moment he is waiting in the queue, he has agents ...
2
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161
views
How does ownership skew impact queues?
I have queues that are assigned more than 10k records, and their records are included in reports and list views.
Most of the documentation about ownership skew is around a User owning records. How ...
- 10.5k
-1
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1
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863
views
Why is send list email showing 'email queued' and not sent?
why is Salesforce showing "List email was queued" and the email was not sent? I have checked and the user does have the permission to send list email at the profile level.
- 362
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325
views
Retrieving all groups using SFDX
I'm just wondering if there are any considerations when retrieving groups / queues using SFDX.
The problem which I'm currently facing is that I'm unable to retrieve all queues using SFDX. There are ...
- 452
1
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351
views
Error when removing an Object from the Queue
The Following queues are in use by default owner setting, workflow rule, sharing rule, email routing address or actual record owner: Deal_Approval
I found a suggestion here
Based on this suggestion, ...
- 815
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1
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801
views
Closed cases showing in omni supervisor tab
Closed cases are showing under an Omni Supervisor queue backlog.
Is this the default behavior? or can we do any customization?
Please help me.
Thank you
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answers
1k
views
Flow to create multiple tasks for different queue
Use Case
When an Opportunity Stage is changed to "Approved" , create multiple Tasks and assign to different Queues -
Create Task for 'Customer Management Queue'
Create Task for one or ...
- 815
0
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1
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650
views
In an Approval Process select Approver to be a Queue
I am in the process of creating Parallel Approval process.
Use Case: An Opportunity should be unanimously approved by three teams.
What i have tried. ?
Opprtunity is not supported in Queues, so ...
- 815
0
votes
1
answer
422
views
Case Owner Name null in case of queue
How to remove Case Owner Name as null null when assigning the case to a queue for salesforce communities?
The Case Owner is getting properly populated in case of Owner being a User.
- 1
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0
answers
633
views
Default "Assigned To" on Task Creation
When creating a new task, I would like the "Assigned To" field to default to a specific queue. On the Global Action, I am trying to add it as a Predefined Field Value, but the formula editor ...
- 1
0
votes
1
answer
388
views
Secondary Routing Priority favors Web-to-Case over Email-to-Case?
We have "secondary routing priority" activated.
We set a priority status on a case record to either "low" or "high".
When we have the same priority on a web and email ...
- 31
0
votes
1
answer
436
views
Iterate over Task Queue Members
unsure if this is the right place to post this question but i'm trying to iterate over each member(User) of a task Queue in flow. However, after querying the record, I am only able to access the '...
- 144
0
votes
2
answers
573
views
One Email-to-case should assign to 2 queues [closed]
We have setup one email-to-case and the cases are assigning to one queue....but we have a new requirement came up. If the same email-to-case subject has 'Electronic' then it should be assigned to ...
- 1
0
votes
1
answer
2k
views
Manually assign cases - omni channel supervisor not updated
I am having a challenge with a recent requirement from my support team. We implemented OmniChannel and AgentWork is being routed through Queues.
Their new requirement is this: When a Case is manually ...
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0
answers
541
views
Out of Office / Case Routing
Chatter has an option to set "Out of Office" with dates and a message. I haven't found this data on an object. I have users that are assigned cases going out of office but their case load ...
- 23
0
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1
answer
109
views
Re-sending an errored out triggered email
Recently one of my trigger's data extensions was updated, and this in turn broke my ampscript within the template associated to the trigger.
This caused calls to the trigger associated to queue the ...
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0
answers
71
views
Queue Deployments Using DX Requires Setup in UI
I have a queue for new opps that looks like this:
<Queue xmlns="http://soap.sforce.com/2006/04/metadata">
<doesSendEmailToMembers>true</doesSendEmailToMembers>
<...
- 926
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2
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5k
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How to show a list of ALL USERS NAMES who belong to a selected Group and a list of USERS who don't belong the selected Group
For the moment I have this Query:
SELECT userorgroupId, GroupId, Group.Type
FROM GroupMember
WHERE groupId ='00G09000000vV44EAE'
AND Group.Type='queue'
I am ...
- 29
1
vote
1
answer
631
views
How to show a list of QUEUES where a selected User doesn't belong to, excluding QUEUES where other users belong to
I'm working on a Dual Picklist where in left column I need to show a list of Queues where a selected user belongs to and in the right column a list of Every Queue that exist on the org besides the ...
- 29
0
votes
1
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370
views
Assigning Tasks to a Queue with DataLoader
I am looking to upload several thousand tasks to my org with DataLoader assigned to a shared Queue.
I am assigning the OwnerID as the 18 digit Queue ID in my csv file.
However, upon attempting to ...
0
votes
2
answers
2k
views
Cases re-assigned to queue after agent claims from Omni Channel and saves case
I set up Omni Channel in an org, and my users have been working with it for a couple of weeks. Major issue - every time an agent accepts a case, and save it, it gets reassigned back to the queue. Is ...
- 701
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2
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591
views
How to stop New Lead alert to queue?
We have an 'Orphan Leads' Queue, which once a user is deactivated, we move all his open leads to that queue.
I don't have the setting to send alert to the members
But when I change the owner ship (I ...
- 5,541
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1
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2k
views
SOQL: List of All users in all Queues With User and Public Group Names
I need to generate a spreadsheet of all members of all queues [whether individual users or Public Groups..we don't use Roles], with columns similar to this:
Queue ID, Queue Name, Member Name, Member ...
- 25
0
votes
1
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392
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Email notification to Case Queue members
I have a Public Group which is part of of the queue. The public group has "grant access using hierarchies" enabled
Since Boss will have now have access to the case through the setting, will ...
- 89
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1
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2k
views
System.TypeException: DML operation INSERT not allowed on QueueSobject
I am trying to insert a QueueSObject in test class but getting the error
System.TypeException: DML operation INSERT not allowed on QueueSobject
This code was working before but started giving error ...
- 33
1
vote
1
answer
796
views
Asynchronous Apex and Queue
I would like to confirm the following points with regard to Asynchronous Apex and particularly to these 3 in particular - Future Methods, Batch Apex and Queueable Apex.
When an async request is made, ...
- 305
3
votes
1
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315
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How to monitor not yet started jobs of a Queuable chain
I am wrapping my head around how to use Apex Queuable as a queue and not as a chain.
As I understand all the code samples out there, the next job is enqueued after the work of the previous one is done....
- 37.2k
2
votes
1
answer
209
views
Why does adding a Queueable cause an INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY error?
I have code that inserts a ContentVersion (a File) that is run under a "Customer Community Login" license inside a Community/Experience. That works fine.
I now have an optional asynchronous ...
- 134k
0
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1
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59
views
Web to lead assignment to User with least open lead count
I have created a Map 'userIdWithOpenLeadCountMap' and grouped by OpenLeadCount in the ASC order. Then I am getting the first Key from the Map (UserID:005E0000003X2MH) and assigning a new lead to this ...
- 815
1
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1
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706
views
Dynamic Queries on Dynamic Objects at Volume
We are trying to create a mechanism that would process user dynamically created queries and create "Contributors" for each matching record.
The object model is as follows:
Account -< PO ...
- 65
2
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0
answers
3k
views
Lack of Opportunity Queue - What's the best workaround?
Salesforce does not have the functionality to assign and Opportunity to a queue. Looks like the feature has been requested and discussed a lot on Salesforce Ideas - https://trailblazer.salesforce.com/...
- 1,297
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177
views
TaskQueueID not updating between environments with Process Builder
I started using the new task queue via process builder and like that I can easily point to this queue when creating a task via the field Assigned To ID. All was great until I deployed the process ...
- 703
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575
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Set Task Queue Name using a formula in process builder
I am listening to a custom object called LandingObject using process builder which generates a task and either assigns the task to a taskQueue or a person's ID. I would like to set the task 'Assigned ...
- 703
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1
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1k
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Omni Channel Queue Based Routing - Chat Button
I want to understand how the following scenario works with Chat Transcript and Omni Channel.
I have a Routing Configuration, with multiple Queues - all related to the same Chat object.
Which of the ...
- 43