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Questions tagged [queue]

This tag can be used to group all queries related to Queue in Salesforce

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Max number of automation queue

I could not find anywhere the number of files that can be queued in a fileDrop automation. I searched here: https://help.salesforce.com/s/articleView?id=sf.mc_as_define_a_triggered_automation.htm&...
SebOB's user avatar
  • 807
0 votes
1 answer
144 views

How to determine when Queue is complete on LWC

I'm currently trying to create a tool that creates a metadata record in LWC. I'm using Metadata.Operators.enqueueDeployment(mdContainer, new DeployCallback()) to create a new record, and it's able to ...
Kevin Yao's user avatar
  • 117
0 votes
1 answer
139 views

Omni Channel Flow Error: The queue isn’t valid for this object type

My flow is using an action called "Check Availability for Routing" to retrieve information about 3 queues like this: I configured each of the action elements selecting the Queue, and then ...
Emmanuel_M's user avatar
0 votes
0 answers
98 views

do queue ownership based sharing rules evaluate queue members?

i'm simplifying sharing on an object by changing ownership to queues and adding sharing rules to groups to grant read access as required. i ran into some doubts this morning bc of the language on the ...
gorav's user avatar
  • 4,537
0 votes
0 answers
101 views

I have two Queueable Jobs running in a transaction how to resolve it

On Order Product object I have an integration with a 3rd party system, which sends data the 3rd party whenever the Order Product through Queueable class. Now I am trying to insert a set of records to ...
Akshay Vasu's user avatar
0 votes
0 answers
208 views

OMNI-CHANNEL Queue-Based Routing using APEX

I have developed an Apex class with the intention of transferring customer live chat transcripts to a live agent during chat sessions. However, during the implementation process, I have encountered ...
Gkent Peralta's user avatar
0 votes
0 answers
127 views

Failing Salesforce Queue

I am rearchitecting some apex code that I have been handed. I updated an @future method to use the Queueable interface, because as it turns out the method was being called as part of trigger that was ...
Luke Sharon's user avatar
0 votes
0 answers
174 views

Get history of groupmember/queue assigned to user

I'm trying to check the history of groupmember assignments which was done to a specific user, I know that we have the GroupMember table to query the current assignments like: Select Id, GroupId, Group....
Tony Marques's user avatar
1 vote
0 answers
1k views

The referenced fallback queue must be an Omni-Channel queue Error

Can anyone tell what is the meaning of this error? "The referenced fallback queue must be an Omni-Channel queue This Route Work invocable action did not create a valid Pending Service Routing.&...
Mark Enriquez's user avatar
-1 votes
1 answer
1k views

what sobjects are supported in a queue

What objects can in include in Queues? Online i can see only these objects can be in included in a Queue: Cases, Leads, Tasks, Contact requests, Orders, Service contracts, Knowledge articles and ...
Luis Aguiar's user avatar
-1 votes
1 answer
285 views

Manually delete GroupMember Record

Would I be shooting myself in the foot if I manually deleted a single record from the GroupMember object that links an inactive user to a queue? Is there something that happens when you do it via the ...
Jeff's user avatar
  • 145
0 votes
1 answer
1k views

After the messaging session is routed to an agent, the status remains as "Waiting"

I created a queue for routing the messaging sessions, but when the session is directed to an agent the status remains as "Waiting" making it impossible for the agent to view and interact ...
Igor Meireles's user avatar
0 votes
1 answer
423 views

Is it considered bad practice to have Cases permanently owned by a Queue?

I am using Salesforce for Case Management. I have quite a number of queues (about 250) set up for my various teams and I need all members of a queue to continue viewing cases even after a specific ...
JustinF's user avatar
  • 485
-1 votes
1 answer
1k views

there was any way to stop sending email to single member in queue salesforce

How can we stop sending email for any specific queue member in salesforce like we have list of queue member than I want to restrict the sending email to some queue member How can achieve this please ...
debprakash an Sunny's user avatar
2 votes
1 answer
971 views

Unable to set Case OwnerId via the REST API

I'm adding a Case via the REST API, but the OwnerId field isn't being set. I've also tried updating the Case record afterwards, and still the OwnerId isn't updated. I am able to set/update the Case ...
Will's user avatar
  • 479
-1 votes
1 answer
311 views

Users in a Queue will get Leads alternately assigned

I have added two users in Queue and added that to Lead Assignment rules. Based on the criteria the Leads were assigning to that Queue. But my higher authorities were asking that Leads should assign ...
Tejeswini T's user avatar
0 votes
0 answers
442 views

omni channel not routing to specified queue but when test in debug it does

I have set up an omni channel to route to a specific queue based on the email address the case is coming from. This works sometimes. I have a couple of instances where it went to the general (...
wendy keller's user avatar
0 votes
0 answers
875 views

OmniChanelFlow with Einstein Bot - transfert to queue

I am having trouble to use the Omnichannel flow with my einstein chat bot. In My Einstein bot: I added an action connected to a flow. This flow define based on specific parameter to which Queue I ...
Ben2pop's user avatar
  • 425
0 votes
0 answers
413 views

Lead Owner Change to User/queue are firing validation rules incorrectly

I have two validation rules For lead owner change to 'user' For lead owner change to 'queue' Here, user validation rule is firing, even though I am changing the owner to queue. How to make system ...
user115525's user avatar
0 votes
1 answer
393 views

Enable certain users to be able to change the queues they are assigned to in Omni Supervisor

From the documentation, Manage Users, Customize Application and Manage Public List Views are required for this (if changing queues created by other users). Is there a neater, more 'least privilege' ...
Antonio De Palma's user avatar
2 votes
0 answers
256 views

How does ownership skew impact queues?

I have queues that are assigned more than 10k records, and their records are included in reports and list views. Most of the documentation about ownership skew is around a User owning records. How ...
PartOfTheOhana's user avatar
-1 votes
1 answer
2k views

Why is send list email showing 'email queued' and not sent?

why is Salesforce showing "List email was queued" and the email was not sent? I have checked and the user does have the permission to send list email at the profile level.
dev4life's user avatar
  • 510
0 votes
1 answer
584 views

Retrieving all groups using SFDX

I'm just wondering if there are any considerations when retrieving groups / queues using SFDX. The problem which I'm currently facing is that I'm unable to retrieve all queues using SFDX. There are ...
Rechu's user avatar
  • 452
1 vote
0 answers
649 views

Error when removing an Object from the Queue

The Following queues are in use by default owner setting, workflow rule, sharing rule, email routing address or actual record owner: Deal_Approval I found a suggestion here Based on this suggestion, ...
GroundToCloud's user avatar
0 votes
1 answer
1k views

Closed cases showing in omni supervisor tab

Closed cases are showing under an Omni Supervisor queue backlog. Is this the default behavior? or can we do any customization? Please help me. Thank you
sThirumagal93's user avatar
0 votes
0 answers
2k views

Flow to create multiple tasks for different queue

Use Case When an Opportunity Stage is changed to "Approved" , create multiple Tasks and assign to different Queues - Create Task for 'Customer Management Queue' Create Task for one or ...
GroundToCloud's user avatar
0 votes
1 answer
919 views

In an Approval Process select Approver to be a Queue

I am in the process of creating Parallel Approval process. Use Case: An Opportunity should be unanimously approved by three teams. What i have tried. ? Opprtunity is not supported in Queues, so ...
GroundToCloud's user avatar
0 votes
1 answer
610 views

Case Owner Name null in case of queue

How to remove Case Owner Name as null null when assigning the case to a queue for salesforce communities? The Case Owner is getting properly populated in case of Owner being a User.
Varun's user avatar
  • 1
0 votes
0 answers
790 views

Default "Assigned To" on Task Creation

When creating a new task, I would like the "Assigned To" field to default to a specific queue. On the Global Action, I am trying to add it as a Predefined Field Value, but the formula editor ...
Rachel's user avatar
  • 1
0 votes
1 answer
475 views

Secondary Routing Priority favors Web-to-Case over Email-to-Case?

We have "secondary routing priority" activated. We set a priority status on a case record to either "low" or "high". When we have the same priority on a web and email ...
Tokow's user avatar
  • 31
0 votes
1 answer
581 views

Iterate over Task Queue Members

unsure if this is the right place to post this question but i'm trying to iterate over each member(User) of a task Queue in flow. However, after querying the record, I am only able to access the '...
Jasper Maes's user avatar
0 votes
2 answers
771 views

One Email-to-case should assign to 2 queues [closed]

We have setup one email-to-case and the cases are assigning to one queue....but we have a new requirement came up. If the same email-to-case subject has 'Electronic' then it should be assigned to ...
Jaya's user avatar
  • 1
0 votes
1 answer
3k views

Manually assign cases - omni channel supervisor not updated

I am having a challenge with a recent requirement from my support team. We implemented OmniChannel and AgentWork is being routed through Queues. Their new requirement is this: When a Case is manually ...
Danielle de Ruwe's user avatar
0 votes
0 answers
794 views

Out of Office / Case Routing

Chatter has an option to set "Out of Office" with dates and a message. I haven't found this data on an object. I have users that are assigned cases going out of office but their case load ...
coinjar's user avatar
  • 23
0 votes
1 answer
182 views

Re-sending an errored out triggered email

Recently one of my trigger's data extensions was updated, and this in turn broke my ampscript within the template associated to the trigger. This caused calls to the trigger associated to queue the ...
Dylan Langowski's user avatar
0 votes
0 answers
104 views

Queue Deployments Using DX Requires Setup in UI

I have a queue for new opps that looks like this: <Queue xmlns="http://soap.sforce.com/2006/04/metadata"> <doesSendEmailToMembers>true</doesSendEmailToMembers> <...
BrBarr's user avatar
  • 926
0 votes
3 answers
7k views

How to show a list of ALL USERS NAMES who belong to a selected Group and a list of USERS who don't belong the selected Group

For the moment I have this Query: SELECT userorgroupId, GroupId, Group.Type FROM GroupMember WHERE groupId ='00G09000000vV44EAE' AND Group.Type='queue' I am ...
j1992b's user avatar
  • 29
1 vote
1 answer
920 views

How to show a list of QUEUES where a selected User doesn't belong to, excluding QUEUES where other users belong to

I'm working on a Dual Picklist where in left column I need to show a list of Queues where a selected user belongs to and in the right column a list of Every Queue that exist on the org besides the ...
j1992b's user avatar
  • 29
0 votes
1 answer
439 views

Assigning Tasks to a Queue with DataLoader

I am looking to upload several thousand tasks to my org with DataLoader assigned to a shared Queue. I am assigning the OwnerID as the 18 digit Queue ID in my csv file. However, upon attempting to ...
Alex Bennett's user avatar
0 votes
2 answers
3k views

Cases re-assigned to queue after agent claims from Omni Channel and saves case

I set up Omni Channel in an org, and my users have been working with it for a couple of weeks. Major issue - every time an agent accepts a case, and save it, it gets reassigned back to the queue. Is ...
hgolov's user avatar
  • 773
0 votes
2 answers
705 views

How to stop New Lead alert to queue?

We have an 'Orphan Leads' Queue, which once a user is deactivated, we move all his open leads to that queue. I don't have the setting to send alert to the members But when I change the owner ship (I ...
Saariko's user avatar
  • 5,610
0 votes
1 answer
2k views

SOQL: List of All users in all Queues With User and Public Group Names

I need to generate a spreadsheet of all members of all queues [whether individual users or Public Groups..we don't use Roles], with columns similar to this: Queue ID, Queue Name, Member Name, Member ...
Bob Mount's user avatar
0 votes
1 answer
541 views

Email notification to Case Queue members

I have a Public Group which is part of of the queue. The public group has "grant access using hierarchies" enabled Since Boss will have now have access to the case through the setting, will ...
MBM's user avatar
  • 129
0 votes
1 answer
3k views

System.TypeException: DML operation INSERT not allowed on QueueSobject

I am trying to insert a QueueSObject in test class but getting the error System.TypeException: DML operation INSERT not allowed on QueueSobject This code was working before but started giving error ...
Ayu_Sh_Arma's user avatar
1 vote
1 answer
948 views

Asynchronous Apex and Queue

I would like to confirm the following points with regard to Asynchronous Apex and particularly to these 3 in particular - Future Methods, Batch Apex and Queueable Apex. When an async request is made, ...
user73893's user avatar
  • 305
3 votes
1 answer
408 views

How to monitor not yet started jobs of a Queuable chain

I am wrapping my head around how to use Apex Queuable as a queue and not as a chain. As I understand all the code samples out there, the next job is enqueued after the work of the previous one is done....
Robert Sösemann's user avatar
3 votes
1 answer
285 views

Why does adding a Queueable cause an INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY error?

I have code that inserts a ContentVersion (a File) that is run under a "Customer Community Login" license inside a Community/Experience. That works fine. I now have an optional asynchronous ...
Keith C's user avatar
  • 136k
0 votes
1 answer
65 views

Web to lead assignment to User with least open lead count

I have created a Map 'userIdWithOpenLeadCountMap' and grouped by OpenLeadCount in the ASC order. Then I am getting the first Key from the Map (UserID:005E0000003X2MH) and assigning a new lead to this ...
GroundToCloud's user avatar
1 vote
1 answer
812 views

Dynamic Queries on Dynamic Objects at Volume

We are trying to create a mechanism that would process user dynamically created queries and create "Contributors" for each matching record. The object model is as follows: Account -< PO ...
James Ridge's user avatar
3 votes
0 answers
4k views

Lack of Opportunity Queue - What's the best workaround?

Salesforce does not have the functionality to assign and Opportunity to a queue. Looks like the feature has been requested and discussed a lot on Salesforce Ideas - https://trailblazer.salesforce.com/...
developer__c's user avatar
  • 1,307

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