Questions tagged [queue]

This tag can be used to group all queries related to Queue in Salesforce

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34 views

Asynchronous Apex and Queue

I would like to confirm the following points with regard to Asynchronous Apex and particularly to these 3 in particular - Future Methods, Batch Apex and Queueable Apex. When an async request is made, ...
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1answer
74 views

How to monitor not yet started jobs of a Queuable chain

I am wrapping my head around how to use Apex Queuable as a queue and not as a chain. As I understand all the code samples out there, the next job is enqueued after the work of the previous one is done....
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1answer
35 views

Why does adding a Queueable cause an INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY error?

I have code that inserts a ContentVersion (a File) that is run under a "Customer Community Login" license inside a Community/Experience. That works fine. I now have an optional asynchronous ...
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16 views

Omnichannel routing: Is there a way to assign work items to a second queue when the first queue hits 100 % capacity?

New to Omnichannel. Have reviewed docs for initial config but have a couple of questions I can't seem to find a clear answer to. Would appreciate any veteran's guidance: Scenario: We have setup 2 ...
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1answer
25 views

Web to lead assignment to User with least open lead count

I have created a Map 'userIdWithOpenLeadCountMap' and grouped by OpenLeadCount in the ASC order. Then I am getting the first Key from the Map (UserID:005E0000003X2MH) and assigning a new lead to this ...
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1answer
58 views

Dynamic Queries on Dynamic Objects at Volume

We are trying to create a mechanism that would process user dynamically created queries and create "Contributors" for each matching record. The object model is as follows: Account -< PO ...
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0answers
40 views

Lack of Opportunity Queue - What's the best workaround?

Salesforce does not have the functionality to assign and Opportunity to a queue. Looks like the feature has been requested and discussed a lot on Salesforce Ideas - https://trailblazer.salesforce.com/...
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1answer
11 views

TaskQueueID not updating between environments with Process Builder

I started using the new task queue via process builder and like that I can easily point to this queue when creating a task via the field Assigned To ID. All was great until I deployed the process ...
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36 views

Set Task Queue Name using a formula in process builder

I am listening to a custom object called LandingObject using process builder which generates a task and either assigns the task to a taskQueue or a person's ID. I would like to set the task 'Assigned ...
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1answer
297 views

Omni Channel Queue Based Routing - Chat Button

I want to understand how the following scenario works with Chat Transcript and Omni Channel. I have a Routing Configuration, with multiple Queues - all related to the same Chat object. Which of the ...
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0answers
21 views

Viewing Task in a Task Queue

I have created a task queue (InvestmentTask) and populated task in this queue using process builder (via assignedTo.) I can view the task in a report or filtered view based on loosely populated field ...
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0answers
59 views

Queue Member (Partner User) not able to access Task

The system admin is creating a Task which is Assigned to a Queue. This queue consists of two partner Community Users. The expectation would be that the queue members would have access to the Task. ...
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1answer
32 views

What permission is required to set a queue as a case ownerId?

I am having an issue on a VisualForce page where my queue is not auto-updating with an ownerId based on the profile I'm on. It's not throwing an error anywhere and giving them the 'View All Lookup ...
2
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1answer
35 views

User can not remove from queue after changing the role

We have a Case Assignment rules which is assign to a particular queue and in this queue, there is role 'ABC' added in it. When I change the User's current role from ABC to XYZ, it can not remove user ...
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1answer
32 views

Attempting to modify a Lead Convert Trigger getting an Attempt to de-reference a null object

We're using what is basically the example trigger for the lead convert process. We have added a specific queue to the lead process, so if we have auto conversions that come, that have been put in the ...
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0answers
62 views

omni channel cases placed in queue after changing the owner

i have a logic in place when case owner is changed that case should drop off from Skills Backlog in omni channel supervisor which is working fine in trial but not in prod. Tried all possible ways but ...
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0answers
106 views

Salesforce Omni Channel Queue Based Routing for Guest created cases

I am working on Service Cloud and while doing Omni-Channel Queue based routing testing I have encountered an issue. I have created a Community (Public) and allowing guests to create cases from the ...
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0answers
18 views

Users are not able to see Queue name if the owner of the record is a queue

If the record has an owner as a queue, then some users are not able to see the queue name. Instead, they are able to see _. Please see the attached screenshot. The user was able to see the queue name ...
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0answers
49 views

Email-To-Case Is not Triggering an Email to Queue Members

We set up email-to-case. When somebody emails our support address, we want the queue that gets assigned to receive a notification. This notification should also be sent to all of the queue's members. ...
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1answer
343 views

Lead Assignment rules don't send email when assigned to Queue

Given Lead Assignment Rules configured and active Queue is configured to Send Email to Members Email deliverability is on and members have valid emails When Assignment rules execute Assignment is ...
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1answer
192 views

Is there any limit on the members of queue in salesforce

How many members/users we can add in a queue?
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0answers
944 views

Getting INVALID_OPERATION, Queue not associated with this SObject type: [] on Assigning Cases to a Queue in Test class

I was writing a Test class to test a scenario where the Case will be assigned to Queue. However when I am assigning a Case Object to a Queue I am getting this error- "INVALID_OPERATION, Queue not ...
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0answers
89 views

Error when running unit tests when assigning a task owner id to a queue

public static void updateTasks(List<ID> recordIds) { Group queue = [ SELECT Id FROM Group WHERE Name = 'Queue Name' AND Type = 'Queue' ]; // Id ...
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2answers
82 views

creating tasks for a queue using fflib

I created a queue and set the queue to handle the task Object: I can assign a task to a queue and insert the task if I do it via the "Anonymous apex"; however, if I run the same code via a ...
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1answer
22 views

Is there any typesafe way to refer to Queues in Apex?

Let's say I have a Queue named "My Queue 123" with a Developer Name of "My_Queue_123", is there any typesafe way to refer to it in Apex? Or can I only pass it around as a string?
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0answers
17 views

All Users of a certain profile cannot see the owner when the owner is a queue in Classic

I have a custom object. Records of this object get routed to a queue during the record's life cycle. All users of a certain profile see the owner as _[Change] when the record owner is a Queue This ...
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0answers
15 views

Current status of the SOAP requests' queue

We are still using old SOAP integration for pushing our emails to clients. Lately we found out some delays or even timeouts. Is it possible to check how many requests are pending in the queue and what'...
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2answers
237 views

Test a Trigger with Queues

I am trying to write a test for my trigger that will queue up some job, unfortunately according to Salesforce, tests can't have chain-able queues. https://developer.salesforce.com/docs/atlas.en-us....
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1answer
176 views

Case Owner should display the queue but instead it's '-' and gives insufficient privileges error

Case owner not displaying in case view but Owner Name is fine in List View. Customer Service user is able to create the case for Street Scene successfully and view it once complete but not the Case ...
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1answer
172 views

How can I use queue data structure in Apex? [closed]

I want to use queue FIFO (first-in first-out) functionality. How can I do this?
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0answers
65 views

Notification from Process Builder showing __NotFound

I am using Process Builder to throw custom notification to the queue members every time the case is being assigned to the queue. Notification is coming, but having __NotFound at the end of the queue ...
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1answer
101 views

Differentiate queues in process builder for email notification

I have a process builder workflow setup that sends out new task email notifications.  I would like to differentiate the the email notifications based on the queue that it is getting sent to.   A ...
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1answer
32 views

Prevent assignment rule from running again when queue member works on it

I have implemented an assignment rule. It is important for this assignment rule to run when a case is created. For this, I have enabled the assignment rule checkbox from page layout properties. Now, ...
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0answers
29 views

Queue members not getting emails

When a new task is assigned to the queue members , they are not being being notified of it through an email, I am quite new to this and I don't know what is the work around in order to resolve the ...
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2answers
298 views

Get ALL queue Users

I am trying to come up with a way to get ALL queue Users (not just the users who have a groupMember record with UserOrGroupId matching theirs) via apex. Queue membership can also be granted via User, ...
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2answers
1k views

Send Email Notification of Task to Queue Members

I have recently set up a queue consisting of three associates. All Associates have valid emails in the Salesforce. I have tried a couple different settings, but nothing seems to work. First, I ...
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0answers
25 views

Unable to query Task Queues on VF page load?

I have a bit of a frustrating problem. On my VF page, I am getting queues that are assigned to a selected Object. When a user selects 'Task' from the drop down of available objects from an <apex:...
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0answers
19 views

Update Case in Queue that User Should Not Have Access to in Visual Flow

I'm using Email-to-case to generate cases from emails sent by internal employees. The case is automatically sent to a queue, ex: My Company's Inbox Queue. I only want specific users (designated by ...
2
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1answer
1k views

Assign a Task to a Queue [Spring 20']

in Spring 20' Release has been enabled the opportunity to assign a new Task to a queue if it has been added to its supported objects. Instead of doing that from the UI, I'm trying to do this in ...
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0answers
61 views

the sChanging Case Owner to a Queue manually

I'm using a test user to change the case owner to a queue but when I search for a Queue this is shown. I already created queues and the user is a member of that queue. Any help please? Thank you. ...
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1answer
188 views

Queue for custom objects [closed]

Can we create a look-up form a custom object(Child) to another custom or standard object(Master) with cascade-delete option enabled? If yes then can we create a queue for that custom object as queue ...
2
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3answers
2k views

Flow Builder - Dynamically Get Queue Id by Name

I am using flow builder to create cases and assign them to specific queues based on criteria within the flow. In the Assignment element, I can set OwnerId to a hard coded id string or a resource. ...
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1answer
800 views

Why are my queues not being recognised as such?

I am currently trying to tackle the Process Automation Specialist Superbadge, but am already stuck on the first step. When checking the challenge, I get the following error: Challenge Not yet ...
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1answer
277 views

How to Prevent Automation from Skipping

I have an file drop automation set up to import files dropped in a specific folder on the FTP. These files are very large and take a while to import so I have enabled queuing on the automation. The ...
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1answer
487 views

SFDC Chat Routing Rules

How can I best use SFDC Live Agent with the following business requirement for our chat routing based on product being viewed and the users locale? SFDC Queues/Skills: Country/Language Assigned. ...
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1answer
1k views

Anyway to clear the omni channel Queue based backlog?

I have off an on been working on implementing omni channel and at one point I thought I had it working in sandbox so I moved it over to production. It didn't work and I had to stop agents from using ...
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1answer
42 views

Should I use a single callout with a list or mulitple callout for each Account?

I wanted to Bulkify my code to be able to update/create a long list of account for which I need to callout to my api. I know that I can't do more than 50 callouts per future methods. But using ...
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1answer
198 views

Process builder to exclude queue when sending email alerts

I have a Process builder to trigger email alerts for users when lead source is deal. I am having issues when i try to exclude queue members on the email alert.I get the following error when i update ...
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1answer
20 views

Two public groups are in Same Queue i have to restrict one group to see case record

I have added two different public groups ( for example Group-1 & Group-2 ) in one QUEUE.. i am assigning case to this QUEUE using case assignment rule..in this scenario both Group-1,Group-2 users ...
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1answer
66 views

Please help me with this task

Create a new lead whenever a new user (with profile Marketing User) is created, also add the user into following Public group and Queues: General Announcements (public Group) Marketing Hot Leads (...