Questions tagged [queue]

This tag can be used to group all queries related to Queue in Salesforce

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26 views

Need create queues for product group [closed]

How create queue for product group! I have apex class with help i create new Lead and i have apex trigger and with him help i create product! But i don't know how create queue for product group. ...
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24 views

How to trigger email notification to Queue Email when record is assigned via Flow?

Using Flow, we are creating a new record for a custom object and assigning the owner of that record to a Queue, which has a Queue Email specified. We would like an email to be send to that Queue Email ...
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2answers
35 views

One Email-to-case should assign to 2 queues [closed]

We have setup one email-to-case and the cases are assigning to one queue....but we have a new requirement came up. If the same email-to-case subject has 'Electronic' then it should be assigned to ...
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25 views

Not able to search for a queue in a flow lookup field that is an OwnerId field on flow screen

not having an option to select "Queues" but only "Users" and "Groups". I have confirmed that a queue is created in the backend for the respective object and I can select ...
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1answer
148 views

Manually assign cases - omni channel supervisor not updated

I am having a challenge with a recent requirement from my support team. We implemented OmniChannel and AgentWork is being routed through Queues. Their new requirement is this: When a Case is manually ...
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27 views

Out of Office / Case Routing

Chatter has an option to set "Out of Office" with dates and a message. I haven't found this data on an object. I have users that are assigned cases going out of office but their case load ...
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1answer
28 views

Re-sending an errored out triggered email

Recently one of my trigger's data extensions was updated, and this in turn broke my ampscript within the template associated to the trigger. This caused calls to the trigger associated to queue the ...
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0answers
32 views

Queue Deployments Using DX Requires Setup in UI

I have a queue for new opps that looks like this: <Queue xmlns="http://soap.sforce.com/2006/04/metadata"> <doesSendEmailToMembers>true</doesSendEmailToMembers> <...
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2answers
60 views

How to show a list of ALL USERS NAMES who belong to a selected Group and a list of USERS who don't belong the selected Group

For the moment I have this Query: SELECT userorgroupId, GroupId, Group.Type FROM GroupMember WHERE groupId ='00G09000000vV44EAE' AND Group.Type='queue' I am ...
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0answers
63 views

LWC Identify if select object is User, Queue or PG

I want to recognize if a selection made in a search bar was of a selectedUser, a selectedQueue or a selectedPublicGroup, that way depending on what the admin has selected a specific UI and a specific ...
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1answer
70 views

How to show a list of QUEUES where a selected User doesn't belong to, excluding QUEUES where other users belong to

I'm working on a Dual Picklist where in left column I need to show a list of Queues where a selected user belongs to and in the right column a list of Every Queue that exist on the org besides the ...
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1answer
76 views

Assigning Tasks to a Queue with DataLoader

I am looking to upload several thousand tasks to my org with DataLoader assigned to a shared Queue. I am assigning the OwnerID as the 18 digit Queue ID in my csv file. However, upon attempting to ...
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2answers
107 views

Cases re-assigned to queue after agent claims from Omni Channel and saves case

I set up Omni Channel in an org, and my users have been working with it for a couple of weeks. Major issue - every time an agent accepts a case, and save it, it gets reassigned back to the queue. Is ...
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2answers
61 views

How to stop New Lead alert to queue?

We have an 'Orphan Leads' Queue, which once a user is deactivated, we move all his open leads to that queue. I don't have the setting to send alert to the members But when I change the owner ship (I ...
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0answers
28 views

How to avoid routed case for specific user in salesforce?

I have requirement to routed case. Which is working fine. I have setup skill based routing case. I have assigned skill to relevant user so, they can pick the case from the routing channel to work on ...
0
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1answer
59 views

SOQL: List of All users in all Queues With User and Public Group Names

I need to generate a spreadsheet of all members of all queues [whether individual users or Public Groups..we don't use Roles], with columns similar to this: Queue ID, Queue Name, Member Name, Member ...
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1answer
72 views

Email notification to Case Queue members

I have a Public Group which is part of of the queue. The public group has "grant access using hierarchies" enabled Since Boss will have now have access to the case through the setting, will ...
0
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1answer
533 views

System.TypeException: DML operation INSERT not allowed on QueueSobject

I am trying to insert a QueueSObject in test class but getting the error System.TypeException: DML operation INSERT not allowed on QueueSobject This code was working before but started giving error ...
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1answer
209 views

Asynchronous Apex and Queue

I would like to confirm the following points with regard to Asynchronous Apex and particularly to these 3 in particular - Future Methods, Batch Apex and Queueable Apex. When an async request is made, ...
3
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1answer
139 views

How to monitor not yet started jobs of a Queuable chain

I am wrapping my head around how to use Apex Queuable as a queue and not as a chain. As I understand all the code samples out there, the next job is enqueued after the work of the previous one is done....
2
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1answer
63 views

Why does adding a Queueable cause an INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY error?

I have code that inserts a ContentVersion (a File) that is run under a "Customer Community Login" license inside a Community/Experience. That works fine. I now have an optional asynchronous ...
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0answers
88 views

Omnichannel routing: Is there a way to assign work items to a second queue when the first queue hits 100 % capacity?

New to Omnichannel. Have reviewed docs for initial config but have a couple of questions I can't seem to find a clear answer to. Would appreciate any veteran's guidance: Scenario: We have setup 2 ...
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1answer
27 views

Web to lead assignment to User with least open lead count

I have created a Map 'userIdWithOpenLeadCountMap' and grouped by OpenLeadCount in the ASC order. Then I am getting the first Key from the Map (UserID:005E0000003X2MH) and assigning a new lead to this ...
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1answer
272 views

Dynamic Queries on Dynamic Objects at Volume

We are trying to create a mechanism that would process user dynamically created queries and create "Contributors" for each matching record. The object model is as follows: Account -< PO ...
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0answers
617 views

Lack of Opportunity Queue - What's the best workaround?

Salesforce does not have the functionality to assign and Opportunity to a queue. Looks like the feature has been requested and discussed a lot on Salesforce Ideas - https://trailblazer.salesforce.com/...
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1answer
25 views

TaskQueueID not updating between environments with Process Builder

I started using the new task queue via process builder and like that I can easily point to this queue when creating a task via the field Assigned To ID. All was great until I deployed the process ...
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0answers
341 views

Set Task Queue Name using a formula in process builder

I am listening to a custom object called LandingObject using process builder which generates a task and either assigns the task to a taskQueue or a person's ID. I would like to set the task 'Assigned ...
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1answer
749 views

Omni Channel Queue Based Routing - Chat Button

I want to understand how the following scenario works with Chat Transcript and Omni Channel. I have a Routing Configuration, with multiple Queues - all related to the same Chat object. Which of the ...
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0answers
150 views

Queue Member (Partner User) not able to access Task

The system admin is creating a Task which is Assigned to a Queue. This queue consists of two partner Community Users. The expectation would be that the queue members would have access to the Task. ...
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1answer
189 views

What permission is required to set a queue as a case ownerId?

I am having an issue on a VisualForce page where my queue is not auto-updating with an ownerId based on the profile I'm on. It's not throwing an error anywhere and giving them the 'View All Lookup ...
2
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1answer
92 views

User can not remove from queue after changing the role

We have a Case Assignment rules which is assign to a particular queue and in this queue, there is role 'ABC' added in it. When I change the User's current role from ABC to XYZ, it can not remove user ...
1
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1answer
54 views

Attempting to modify a Lead Convert Trigger getting an Attempt to de-reference a null object

We're using what is basically the example trigger for the lead convert process. We have added a specific queue to the lead process, so if we have auto conversions that come, that have been put in the ...
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0answers
38 views

Users are not able to see Queue name if the owner of the record is a queue

If the record has an owner as a queue, then some users are not able to see the queue name. Instead, they are able to see _. Please see the attached screenshot. The user was able to see the queue name ...
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0answers
109 views

Email-To-Case Is not Triggering an Email to Queue Members

We set up email-to-case. When somebody emails our support address, we want the queue that gets assigned to receive a notification. This notification should also be sent to all of the queue's members. ...
1
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1answer
822 views

Lead Assignment rules don't send email when assigned to Queue

Given Lead Assignment Rules configured and active Queue is configured to Send Email to Members Email deliverability is on and members have valid emails When Assignment rules execute Assignment is ...
1
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1answer
616 views

Is there any limit on the members of queue in salesforce

How many members/users we can add in a queue?
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0answers
2k views

Getting INVALID_OPERATION, Queue not associated with this SObject type: [] on Assigning Cases to a Queue in Test class

I was writing a Test class to test a scenario where the Case will be assigned to Queue. However when I am assigning a Case Object to a Queue I am getting this error- "INVALID_OPERATION, Queue not ...
2
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0answers
157 views

Error when running unit tests when assigning a task owner id to a queue

public static void updateTasks(List<ID> recordIds) { Group queue = [ SELECT Id FROM Group WHERE Name = 'Queue Name' AND Type = 'Queue' ]; // Id ...
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2answers
148 views

creating tasks for a queue using fflib

I created a queue and set the queue to handle the task Object: I can assign a task to a queue and insert the task if I do it via the "Anonymous apex"; however, if I run the same code via a ...
1
vote
1answer
24 views

Is there any typesafe way to refer to Queues in Apex?

Let's say I have a Queue named "My Queue 123" with a Developer Name of "My_Queue_123", is there any typesafe way to refer to it in Apex? Or can I only pass it around as a string?
1
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2answers
454 views

Test a Trigger with Queues

I am trying to write a test for my trigger that will queue up some job, unfortunately according to Salesforce, tests can't have chain-able queues. https://developer.salesforce.com/docs/atlas.en-us....
0
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1answer
423 views

Case Owner should display the queue but instead it's '-' and gives insufficient privileges error

Case owner not displaying in case view but Owner Name is fine in List View. Customer Service user is able to create the case for Street Scene successfully and view it once complete but not the Case ...
0
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1answer
434 views

How can I use queue data structure in Apex? [closed]

I want to use queue FIFO (first-in first-out) functionality. How can I do this?
0
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1answer
158 views

Differentiate queues in process builder for email notification

I have a process builder workflow setup that sends out new task email notifications.  I would like to differentiate the the email notifications based on the queue that it is getting sent to.   A ...
0
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1answer
59 views

Prevent assignment rule from running again when queue member works on it

I have implemented an assignment rule. It is important for this assignment rule to run when a case is created. For this, I have enabled the assignment rule checkbox from page layout properties. Now, ...
1
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2answers
874 views

Get ALL queue Users

I am trying to come up with a way to get ALL queue Users (not just the users who have a groupMember record with UserOrGroupId matching theirs) via apex. Queue membership can also be granted via User, ...
1
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2answers
3k views

Send Email Notification of Task to Queue Members

I have recently set up a queue consisting of three associates. All Associates have valid emails in the Salesforce. I have tried a couple different settings, but nothing seems to work. First, I ...
1
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0answers
30 views

Unable to query Task Queues on VF page load?

I have a bit of a frustrating problem. On my VF page, I am getting queues that are assigned to a selected Object. When a user selects 'Task' from the drop down of available objects from an <apex:...
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0answers
20 views

Update Case in Queue that User Should Not Have Access to in Visual Flow

I'm using Email-to-case to generate cases from emails sent by internal employees. The case is automatically sent to a queue, ex: My Company's Inbox Queue. I only want specific users (designated by ...
2
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1answer
2k views

Assign a Task to a Queue [Spring 20']

in Spring 20' Release has been enabled the opportunity to assign a new Task to a queue if it has been added to its supported objects. Instead of doing that from the UI, I'm trying to do this in ...