Skip to main content
edited title
Link
Jonatan
  • 77
  • 1
  • 11

Email UPDATED -Email activity fails to send to contacts that are entering into the journey

added 572 characters in body
Source Link
Jonatan
  • 77
  • 1
  • 11

The use case is:

-Contacts are entering into the journey when an event occurs in Sales Cloud, with their email address correctly.

AUDIENCE

-When contacts come to email activity, it seems that they have received the email.

-When we see the tracking, we can see that emails are not sending to all contacts that are entering. EMAIL ACTIVITY

Anyone know how to solve this problem?

UPDATED:

@Markus: It seems ok, here there is the email activity history of today for this journey: Email History

@Eliot: the subscriber are active in all subs list, and the email was validated with the synch sendable data extension. I have tested this journey every time, and every 10 first sends works, but after that, do not send more.

Note: There were some ampscript rules were trying to render empty fields (such as ContentBlocksbyID rendering the name in the subject). I am going to avoid that in order to check if it is works finally.

Thanks for your support.

The use case is:

-Contacts are entering into the journey when an event occurs in Sales Cloud, with their email address correctly.

AUDIENCE

-When contacts come to email activity, it seems that they have received the email.

-When we see the tracking, we can see that emails are not sending to all contacts that are entering. EMAIL ACTIVITY

Anyone know how to solve this problem?

The use case is:

-Contacts are entering into the journey when an event occurs in Sales Cloud, with their email address correctly.

AUDIENCE

-When contacts come to email activity, it seems that they have received the email.

-When we see the tracking, we can see that emails are not sending to all contacts that are entering. EMAIL ACTIVITY

Anyone know how to solve this problem?

UPDATED:

@Markus: It seems ok, here there is the email activity history of today for this journey: Email History

@Eliot: the subscriber are active in all subs list, and the email was validated with the synch sendable data extension. I have tested this journey every time, and every 10 first sends works, but after that, do not send more.

Note: There were some ampscript rules were trying to render empty fields (such as ContentBlocksbyID rendering the name in the subject). I am going to avoid that in order to check if it is works finally.

Thanks for your support.

Added tag, removed unnecessary text
Source Link

The use case is:

-Contacts are entering into the journey when an event occurs in Sales Cloud, with their email address correctly.

AUDIENCE

-When contacts come to email activity, it seems that they have received the email.

-When we see the tracking, we can see that emails are not sending to all contacts that are entering. EMAIL ACTIVITY

Anyone know how to solve this problem?

Thanks

The use case is:

-Contacts are entering into the journey when an event occurs in Sales Cloud, with their email address correctly.

AUDIENCE

-When contacts come to email activity, it seems that they have received the email.

-When we see the tracking, we can see that emails are not sending to all contacts that are entering. EMAIL ACTIVITY

Anyone know how to solve this problem?

Thanks

The use case is:

-Contacts are entering into the journey when an event occurs in Sales Cloud, with their email address correctly.

AUDIENCE

-When contacts come to email activity, it seems that they have received the email.

-When we see the tracking, we can see that emails are not sending to all contacts that are entering. EMAIL ACTIVITY

Anyone know how to solve this problem?

added 2 characters in body
Source Link
Jonatan
  • 77
  • 1
  • 11
Loading
Source Link
Jonatan
  • 77
  • 1
  • 11
Loading