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Results tagged with liveagent
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user 42695
Live Agent is a native Salesforce tool that provides the ability to interactively communicate with your web site users. Live Agent lets your support agents help customers through chat. Once you have an active deployment of live agent, you will be able to chat with you site visitors in live time. The information collected during the chat can then be saved into your Salesforce instance and reported on.
1
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2
answers
2k
views
Save Live Agent PreChat Field to Beginning of Chat Log
I find that there's a way to save prechat data to a custom field on the Live Chat Transcript object. For example, if I want to save a prechat Question to the Live Chat Transcript object, I would do th …
- 33
1
vote
0
answers
407
views
Associate lead with missed chat transcript
Set the stage: Custom chat window with prechat form.
In the scenario that a user initiates a Live Chat session but then closes the chat session before an agent accepts the chat, we are finding that a …
- 33
1
vote
Accepted
Custom Live Agent Chat Window Bubble Styling
As it turns out, the client code wasn't producing any elements with the "bubble" class, so of course the above styling wasn't working. With some patience and inspection, I was able to get the look I w …
- 33
0
votes
1
answer
2k
views
Custom Live Agent Chat Window Bubble Styling
I'm not a web dev so styling the custom chat window has been a pain. I've made a lot of progress but found it very difficult to get the operator and client bubbles to appear. Here's my stab at it so f …
- 33