After a product demo with the Salesforce crew and also some poking around other companies’ help sites I’m coming to the conclusion that it’s difficult to publish content (or Articles) in a hierarchy. I'm still not 100% if I'm right or not.
Is my assumption correct?
If it is possible, what level of customization is needed to impose hierarchy on content in Knowledge.
What we are trying to do
We want the Tech Writer to be able to manage hierarchy easily within the Knowledge admin section ending up with a structure like this:
Where our-product-1 uses a product overview type template
Topic uses a product topic type template
Content item uses a specific Article template (depending on what type of article it is. Eg. Content-item-1 is an FAQ Article type, Content-item- 2 is an instructional piece Article type)