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Before adding an external user in a group members from the group were able to use @mention function to notify the group in comments. But after an external customer has been added to the group, members can no longer use the function @ mention.

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You cannot @mention a group if it has customers..

You can only mention private groups that you’re a member of, and if the private group contains customers, you can’t mention it even if you’re a member.

here's official salesforce article with the details

Group mentions in Chatter

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