A few days into our trial of non-profit (NPSP) EE, I'm trying to test public-facing web pages that don't require login, crucial for our applications. It actually lets me reserve my (sub-) domain, but when I then try to go ahead and create a "site", I get:

Site creation failed: You have exceeded the number of licenses for your organization. You must first acquire a new license to create a new site.

Plenty of our 10 free licenses left, of course. I would just assume it's a poorly worded error and I can't do this for the trial edition, were it not for the fact it seemed to happily reserve my (sub-) domain name. I also can't quite see the reason for making this a restriction, but perhaps at the trial stage no human has looked at us and after we sign up (still for free!) maybe a human confirms that we're a real charity and they feel more secure then.

Anyway, question is: is this an undocumented (here: https://login.salesforce.com/help/pdfs/en/salesforce_app_limits_cheatsheet.pdf) limitation of trial editions, or did I do something wrong? If it's a trial limitation, I guess we have to just go ahead and get the free non-profit version to really "try" the software.

1 Answer 1


Trial orgs do not have Site.com licences, you have to contact your Account Manager at Salesforce, maybe they can get you one.

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .