I created a trial service for one of our customers, and when I try to upgrade it with the latest version of our service I get the flowing error message:

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The new trial is on NA22 server (contains SalesForce Release: Winter '16 Patch 16.3)

I am doing these upgrades for a while now without any problems.

  • 2
    Sometimes we've found that some packages are unavailabe on some servers, and they're definitely not available for a short time window right after they are published. Perhaps you need to try again in 15-30 minutes. If the problem persists, I would open a support ticket with Salesforce
    – mkorman
    Commented Dec 23, 2015 at 8:48
  • 10x, I think that I will try to create a new trial on a different server and see how the upgrade goes
    – Uri Lukach
    Commented Dec 23, 2015 at 8:49

1 Answer 1


As +mkorman suggested in his comment, some servers are not capable to upgrade service packages. In my case, it was NA22.

I tested the same upgrade on NA34 and the upgrade went well.

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