1

I am looking at previous versions of one journey in the drop down, and can see 3 journeys in the 'finishing' status. Should I manually stop them and how is it indicated that a journey has actually finished? thanks for any advice, Ian

1 Answer 1

2

Finishing status means, that they don't receive new contacts, as these are pointed towards the Active version of the journey. In addition to Finishing journeys can also have status of Draft, Active, Paused and Stopped. I am trying to explain the different statuses a journey can have:

  • Draft: The journey is currently being worked on, and is not yet activated. As soon as you activate, previous version (if exists) is switched to Finishing status. Journey in Draft status doesn't accept contacts.
  • Active: The journey has been activated, and is now accepting contacts.
  • Finishing: A newer version of the journey has been activated, and the contacts currently in the Finishing journey are moving through it as per design. No new contacts are being accepted.
  • Paused: An active journey has been paused. While pausing a journey, you can queue any contacts entering a paused journey and process them after the journey resumes. You can also drop the contacts trying to enter a paused journey. Contacts currently in a journey are not moving forward to the next activities while paused.
  • Stopped: You can stop a finishing journey completely, which will kick out all the contacts currently in the journey, regardless where they are.
5
  • thanks Lukas. Do I need to manually 'stop' them after no more contacts enter the journey? Jan 20, 2022 at 8:04
  • @user2382031 there is no need to stop them. They will either way not accept new contacts. Remember to mark the answer as accepted, if it has been helpful. Jan 20, 2022 at 9:10
  • hi, I seem unable to mark the answer. I think it may be voting priveleges that I do not have but thanks anyway Jan 31, 2022 at 16:47
  • @user2382031 you should just click on the check mark, as you indeed need a higher score to be able to upvote Jan 31, 2022 at 17:51
  • @user2382031 will you please go through your historical questions and accept answers where applicable? I can see you have done this in few cases... So you should know by now how to do this. 37 mins ago

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .