We have a scenario. We recently configured 4 new Pardot Business Units. All 4 BUs are connected to single salesforce org.
As per the implementation guide, we configured Marketing data sharing, stopped the syncing of "Pardot package fields" in connectors for all BUs and also implemented a custom integration to pull the Pardot package fields in custom object in salesforce.
However, upon testing, we found below behavior :
Business unit 1
create a prospect with email '[email protected]'
New lead is created in SF with email '[email protected]'
Business unit 2
Prospect with same email '[email protected]' is created.
Expectation : The prospect from Business unit 2 should sync to same salesforce lead.
Actual : Duplicate SF Lead is getting created.
Can someone please comment if any configuration setting is missed or this is an ideal behavior of the connector?