Questions tagged [pardot]

Pardot is a B2B Marketing Automation Tool. This tag is for questions related to Pardot's integration, Api, or Automated Processes.

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Set Campaign Member custom field in Pardot

I have a requirement to set a custom field while creating a Campaign Member from a Pardot form using "Add to Campaign". Currently the only field that can be set is the standard status field. ...
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Automate changing a lead's Lead Status based on its Pardot Engagement

I have a requirement where we would like to automatically change the lead status of a lead from "Unqualified" to "Nurture" (These are custom lead statuses) if the lead happens to ...
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28 views

Pardot / SF - Email Preference Center

We have a process for data privacy that allows a form to use for consent or non consent. One of the asks by my clients legal department was to include a link to the Email Preference Center and ...
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1 answer
32 views

Sending email notifications via Pardot

I'm working with a company that has a custom object trigger and some apex code that sends out email notifications when certain events occur using Messaging.SingleEmailMessage(). The company would like ...
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1 answer
38 views

How to associate the Pardot visitor ID with form submission

We are using Drupal forms on our website that process submitted form data before sending it via POST form action to Pardot endpoint url. The Pardot visitor ID is therefore not associated with the ...
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50 views

Not able to assign Pardot Admin

I am at the initial stage of setting up a Pardot Dev Sandbox. During the very first step to assign an Admin User and create a Business Unit I am just getting a blank screen and getting no option to ...
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Form Handler dynamic success endpoint

Can we create a dynamic success/error endpoint for form handler? Maybe as a GET parameter, like this? action="httpss://go.pardot.com/rfr/frf?success=https://myurl.com/bob/foo/123445" The ...
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Is there a way to add 'Add to Pardot List' button on Custom related list of Contact object?

We have created a Custom related list to show only Active Contacts on Account page and we need the standard buttons like 'Add to Campaign', 'Add to Pardot List'. I am able to add 'Add to Campaign' as ...
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Can Marketing Cloud be used for B2B? [closed]

I always heard that for B2B Pardot is more suitable than Marketing Cloud, which is preferred for a B2C model. Is there any reason other than the license price?
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Pardot - engagement history view

When I view engagement history for a Lead view in Salesforce, I see moments such as Email Open: Email Asset Name. My expectation is that clicking on the email asset name (red arrow below) would allow ...
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40 views

Delete Contacts but keep Prospects in Pardot

I have a client with a few hundred Contacts in SFDC that we want to delete. These Contacts are linked to Prospects in Pardot (via CRM Contact ID). When the Contacts get deleted, the synchronization ...
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21 views

Load a CSV into a Pardot landing page for parsing

I'm trying to do something that may be a little crazy. I want to load a CSV file into a Pardot landing page so that I can parse it and use the data to populate variables on the page based on a query ...
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How to export the Audits Table for Pardot Prospects?

We uploaded a large batch of Contacts in Salesforce. These inadvertantly synched with existing Prospects in Pardot and overwrote some fields that we need in our mailing lists. For example, the company ...
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22 views

How to target Enhanced Landing Page Builder in LWC metadata?

How is it possible to target the new Pardot's enhanced landing page builder in an LWC component metadata? All of the below targets work, but none of them makes it visible for the landing page builder. ...
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Dynamic Pardot email link not getting tracked

I have created an email template in Pardot. Email template has a link/button which has dynamic URL by using Pardot Account Merge field & this merge field value is retrieved from Salesforce Account ...
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Multi Business unit creates a duplicate lead in salesforce

We have a scenario. We recently configured 4 new Pardot Business Units. All 4 BUs are connected to single salesforce org. As per the implementation guide, we configured Marketing data sharing, stopped ...
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Visitor information about the prospect in the Pardot Lightning App

in the Pardot Classic App we have the possibility to see visitor information regarding a prospect clicking on Visits in the sidebar menu once the page of a specific prospect is open: However, I can't ...
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Does Mail throttling exist in Pardot?

A problem that we have run into is that organizations flag email if there are a number of them going into the company at the same time. They get flagged as bulk and are not allowed through. These ...
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-2 votes
1 answer
233 views

Pardot FormHandler via API [closed]

How I can send data to Pardot FormHandler via API. And get the JSON response as in this question: Pardot form handler submission via API?
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How do I prevent deleted multi-select picklist values from reappearing after deletion?

The custom field values on a multi-select picklist just reappeared after I deleted them, and the user who influenced this is our Pardot integration user. How do I prevent this from happening again? I'...
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Pardot Datasets not sync'ing in Analytics

I'm using Pardot datasets (Pardot Visitors, Pardot Prospects and Pardot opportunities) that comes with B2B Marketing Analytics in building a new Marketing dashboard, I noticied that Data has been ...
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25 views

Will the score of my prospects be updated after changing the automation rule?

If I have an automation rule that has some criterias on it, and if prospects match then a score of 50 will be added to their previous score, but then changed he criteria and the action as well, the ...
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Pardot + Sales Cloud: implementing event marketing

We are currently unsure if we are using Sales Cloud + Pardot like it is intended. Therefore I am asking for help because our current process of event invitations is very odd. Our current process looks ...
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1 answer
78 views

Engagement history data is stored in salesforce.com or not

We have engagement history enabled and engagement history data is shown in salesforce.com against contacts. I have business requirement to do some processing on this engagement history data. I want to ...
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1 answer
60 views

Pardot CustomField array - not being updated by x-www-form-urlencoded POST API

I have a Prospect object in Pardot containing the following multi-select field: "Your_Interests": { "value": [ "Option1", ...
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1 answer
64 views

Create "Draft" Email In Pardot API

I have a tool that builds emails and can send through various ESPs like Pardot (sand Salesforce Marketing Cloud). I see the API endpoints for sending emails (https://developer.salesforce.com/docs/...
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Using python to export from pardot when pypardots won't do

I finally got authentication to work and I can get the access token and the reset token which I knwo got pypardotsf to work. However pypardot doesn't seem to support export. So, I tried it au ...
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1 answer
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System.ListException: List index out of bounds: 3 after Mass Email completion action from Pardot

I followed the suggestion from Salesforce and modified there sample code for an Apex trigger, in order to get a Campaign Member History. https://help.salesforce.com/s/articleView?id=000330472&type=...
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1 vote
1 answer
62 views

Pardot API docs contain typo in the URL Endpoint

I tried sending calls to the URL's listed on this page and it returned a login page html or a 404 depending on the client I am using (python vs postman) https://developer.salesforce.com/docs/marketing/...
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74 views

Can't log to Pardot Classic or Lightning app?

I am having an issue Suddenly all users can't log in, it is the first time I see such problem In the classic Pardot app, I get an error "Something is not ok, follow those steps for ...
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Pardot app in Lightning is not available to some users

I have a list of users in the lithening app, but it seems like they can not see the Pardot app, and I am a user myself, but I can see the APP. When I try to check my permissions set assignments for ...
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Can we add Engagement History component into Experience CLoud

Has anyone configured Partner Community sites with Engagement History Component? I don't see a way to add but wanted to make sure that am not missing any setting.
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Pardot - importing prospects via API

I am receiving the following error when trying to send a post request to pardot API using nodejs: <err code="152">Request body can't be empty: importInput is empty or missing</err&...
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1 answer
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Is it fine to add a sending domain which is already in use by other platform in Pardot?

We want to add a sending domain in Pardot This sending domain is already used by our client in an other platform I don't know if this will create a problem for us ? Or is it going to be completly fine ...
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How to retrieve the list of Email IDs using Pardot API?

I'm planning to use Email Statistics (https://developer.pardot.com/kb/api-version-4/emails/#email-statistics) but it requires the Pardot ID of the Email. I checked the documentation of Email (https://...
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268 views

Custom reply to Adress not working properly in Pardot?

In the custom reply to adress, we can set up the email adress that will receive the reply of the recipient ( if he/she send a reply ) But When we test, we always get a reply in the sender email ...
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224 views

Pardot - Sending emails via custom domain

I am having a little issue with a client He does not like the fact that the exact target servers is visible to their customers example 1 GMAIL : Example 2 Outlook : From what I have readed in an ...
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300 views

Upsert prospects to Pardot via API

I'm an absolute newbie to Pardot. I need to upsert prospects using the API using Apex and I was following this guide for authentication. https://thespotforpardot.com/2021/02/02/pardot-api-and-getting-...
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1 vote
0 answers
56 views

GA4 Event - Pardot form Submission Thank You Code [closed]

I'm looking for an Example to submit a GA4 event on Pardot Form submission Thank You Code. Does anyone have an example for me which can be used from within Pardot Thank you code. Whats the javascript ...
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-1 votes
1 answer
47 views

API Pardot SSO Necessary Changes

I am attempting to adopt the OAuth changes which are necessary for the new SSO Pardot requirements. I will need to replace this API login which is currently used : public with sharing class ...
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1 answer
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How do I mark a Salesforce Trailmix task as complete?

Prepare for your Pardot Specialist Credential Trailmix by Salesforce Trailhead https://trailhead.salesforce.com/users/strailhead/trailmixes/prepare-for-your-pardot-specialist-credential I did click ...
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Prospects already assigned in Salesforce are getting assigned to new users in Pardot

We're a fresh Pardot group. We are having issues where a contact/lead is already in Salesforce, and when they fill out a Pardot form, it appears that Pardot finds the duplicate record, but assigns it ...
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Pardot Campaign and user sync when connecting to a new SFDC org [closed]

We are going to merge our Salesforce org with other org. We need to connect our Pardot to new org. I had a question about CRM id which was answered clearly below by @Sanket Nagure. Thanks for that ...
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1 vote
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264 views

Referring URL to be same of the form URL in Pardot form handler

I have used the Pardot form handler in my page and used success URL as referring URL. But when the form is submitted the URL is changed to base address. Example: if the form is at x.com/y/z on form ...
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1 vote
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117 views

Not able to add pardot campaign tracking code in LWC

I am creating website using Lightning web component (LWC) on communities that has a number of pages. I want to track the activities on each page using pardot tracking code. But seems like it is not ...
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0 votes
1 answer
117 views

Pardot - cannot access visitor_id and visitor_id hash from javascript

After including the pd.js script pardot sets the visitor_id and the visitor_id-hash cookies only under the .pardot.com subdomain. I would expect to find those cookies also under the subdomain of the ...
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1 vote
1 answer
181 views

Query pardot with a list of Prospect Ids

I have a list of prospect Ids that I need to query pardot about. I could only find a way to query a range of prospect ids using id_greater_than and id_less_than, so if I'll sort my list of prospects ...
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81 views

Engage Reports & Engage Team Reports are from different connected apps. How can we get the counts to match between the two tabs?

I have a client that uses Engage and Pardot. They are asking me to solve for discrepancies between the Engage Reports and Engage Team Reports tabs. I understand that Engage Team Reports comes from ...
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2 answers
133 views

Perform an API callout when a prospect is created in Pardot

I started with Pardot recently, now we are trying to perform an API callout as soon as Prospect get created, so whenever a new prospect get entered through any source (via API, forms etc.) we need to ...
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1 vote
1 answer
148 views

Pardot SDK for python after Feb 15 login change

We are using Pardot SDK (package: Pypardot) to pull and update data from Pardot API (version 4). Since the authentication change was implemented, the SDK method of Pardot is not supported anymore and ...
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