I am new to salesforce and I have already gained some experienced writing apex code to get things working, but then it was pointed out to me that certain things can be done using process builder and I dont have to code for anything. I've never used process builder before and I was wondering if the below process is easy to enough to create using process builder.
Here is the requirement:
Salesforce does not automatically match the "Student Email (Case)" field against the Contact's Email or Alternate Email. Please add a process to lookup and associate a Contact to a Case based on the email listed in Student Email (Case). This should happen after the Case is created.
If there are no matches by that Student Email (Case), leave the Contact blank. If there is an exact match, associate the case with the matching Contact.