I have enabled feed tracking for Case. But the status field is not set to tracking. But I am still able to see the feedItem on status changes.

Please, let me know if I am missing anything or it can be changed

1 Answer 1


These objects and fields are tracked by default:

  1. Account: Account Name, Account Owner
  2. Case: Case Owner, Priority, Status
  3. Chatter Group: Allow Customers, Description, Group Access, Information Body, Information Title, Name, Owner Name
  4. Contact: Account Name, Contact Owner, Name
  5. Lead: Lead Owner, Lead Status, Name
  6. Opportunity: Amount, Close Date, Opportunity Name, Opportunity Owner, Stage
  7. Topic: Description
  8. User: About Me, Address, Email, Manager, Phone, Title

In order to stop, you need to switch off the feed tracking on the object.

Reference:- Feed Tracking

  • Is there a way I can overwrite the default behaviour for case status field? Nov 26, 2019 at 14:26
  • Also can I stop the feedItem that says "case is created". Nov 26, 2019 at 14:28

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