Apex newbie quest continues.

When new Chatter comment is added to Case, custom field on Case should be populated with information from latest Chatter comment.

Currently I have developed a 'before update' trigger on Case. It works quite well and suits my requirements, however works only when a Case is updated (doh). Now I want to make this solution a bit more "good-looking" and create "after insert" trigger on FeedItem object.

So far I have managed to identify that FeedItem is related to Case using parentId field (using code mentioned here as a sample - http://www.salesforcefast.com/2012/02/get-object-name-from-record-id.html).

However, I don`t know how to update information on Case from FeedItem trigger knowing only Case id (which is FeedItem parentId). Can anyone point me to the right direction? Thanks.


I suggest code like this:

trigger MyTrigger on FeedItem (after insert) {
    List<Case> updates = new List<Case>();
    for (FeedItem fi : Trigger.new) {
        if (fi.ParentId.getSObjectType() == Case.SObjectType) {
            updates.add(new Case(
                    Id = fi.ParentId,
                    ??? = fi.???
    update updates;

It checks that the FeedItem is related to a Case and uses the update pattern that does not involve a query.

  • Thank you, it turned out to be much simpler than I thought! P.S Tip - if anyone else will use it to populate Case with last chatter comment date - use System.now() while updating the case Mar 24 '14 at 8:32

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