On the configuration for LiveAgent in the service console, you can have it automatically create a new case, a new account, a new lead, etc.
Salesforce has really come a long way with this product. Registered users on our portal have their account open automatically for the agent. The new automated invites are super cool.
But there's no option to open a new custom object (we need that).
Is there something in the LiveAgent API that would make that happen?