Currently we have tracking turned on for our cases. The Case Feed is tracking account, status, contact, and other such fields. However, the actor of every feed item is always set to the current user. I was wondering if it's possible to change the entry so instead of recording the current user it displays the flow or method that made the change.
For instance: We have a flow that changes the owner of a case automatically based off different criteria (we don't use assignment rules due to the complexity of our environmental needs). When this change is completed a feed item automatically shows up as:
Teejay has changed Case Owner from Teejay to L1 Queue
Is there a way to change this (without creating a new user) so it's displayed along the lines of:
caseRouting.apxc has change Case Owner to L1 Queue
Case Owner changed to L1 Queue by Case Routing Logic