I am working for a media company and they provide advertising sales for the clients. We are trying to implement the quotes, contracts and orders. I see that there is no option for contract line items in our org. I think thats available for service contracts.
We have line items on our quotes and want someway to include the lineitems on the contracts as well. Line items are something like providing x no of clicks on certain channel between start and end date.
I dont think this kind of products would catergorize as service contracts, or do they? if it does what is the way to activate the service contracts.
When should one use contracts and service contracts?
Or is it good to have custom object with master detail with contracts for contract line items
Any pointers would be of great help