SLA process can be introduced using Entitlement Processes for Cases. However I do not find any out of the box capability to implement this for other Custom Objects. Can you please let me know how to go about doing this for Custom Objects?
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See demo and app link to set timeline process for any object: youtube.com/watch?v=uGCl1WjWrvo– Liron CCommented Feb 14, 2022 at 14:41
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2 Answers
Entitlement Processes do not support custom objects, or any standard objects other than Case. I'd love it if Entitlement Processes could be used on leads, as our demand-management teams track response-time SLAs, but there is no prospect of that coming any time soon.
Here's a free application on the AppExchange that allows you to set SLAs on any object or field: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000GB0VkUAL
Disclosure: I work for the app developer. This was developed for several of our clients and we decided to release it to the community for free.
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1Hey Michael, welcome to SFSE! Could you make an edit to clarify whether or not you're affiliated with this product? Thanks. Commented Jun 4, 2021 at 18:06