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I'm trying to get the OpenEvent details for a specific SubscriberKey using the ExactTarget API. I have the SendID, BatchID and the SubscriberKey, the thing is that the filter of the SubscriberKey is not working. If I try to make the call with the filter for SendID I get the results(to many) but once I add the filter for the SubscriberKey the request returns nothing.

I try it on .NET and Java and I'm getting the same results.

For example I made a test using only the filter for SendID(142865) and I get these results

ObjectID: 3374303431

EventDate: 3/4/2014 2:03:49 PM

SendID: 142865

SubscriberKey: [email protected]

BatchID: 4


ObjectID: 3374303432

EventDate: 3/4/2014 2:03:49 PM

SendID: 142865

SubscriberKey: [email protected]

BatchID: 2



ObjectID: 3374303433

EventDate: 3/4/2014 2:03:49 PM

SendID: 142865

SubscriberKey: [email protected]

BatchID: 1

If I try to make a call using the filter for SubscriberKey([email protected]) I get norhing

This is my java code:

RetrieveRequest retrieveRequest = RetrieveRequest.Factory.newInstance();
retrieveRequest.setObjectType("OpenEvent");
retrieveRequest.setPropertiesArray(new String[] { "ObjectID", "SendID", "SubscriberKey", "BatchID" });

SimpleFilterPart filter = SimpleFilterPart.Factory.newInstance(); 
filter.setProperty("SubscriberKey"); 
filter.setSimpleOperator(SimpleOperators.EQUALS); 
filter.setValueArray(new String[] { "[email protected]" }); 

retrieveRequest.setFilter(filter);
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Please any help would be appreciate it.

Thanks.

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5
  • What happens if you filter by EmailAddress instead of SubscriberKey?
    – Timothy
    Commented Aug 4, 2014 at 17:33
  • Francisco - welcome to SFSE - I took the liberty of making your post more readable by formatting the code using the {} command, please use that in the future
    – cropredy
    Commented Aug 4, 2014 at 18:20
  • Sorry, this is not really an answer. I want to comment but it doesn't let me because of my points. I created an account and by some reason it was not linked with my question. crop1645 - Thanks for formatting the code part. I'll use it next time :) Timothy - I try using the EmailAddress instead of the SubscriberKey but I'm getting the same result
    – Francisco
    Commented Aug 4, 2014 at 20:38
  • I'm looking at the first set of results and I see [email protected], [email protected], and [email protected]. Are you sure [email protected] is a subscriber in your data?
    – Timothy
    Commented Aug 5, 2014 at 16:59
  • Timothy - Yes, the subscriber is in the data. The thing is if I filter for SendID I get a bunch of results. Then if I pick one of the results and use the SubscriberKey that is on that record to filter, the results are empty. Really don't know why the SubscriberKey filter is not working on the OpenEvent object.
    – Francisco
    Commented Aug 5, 2014 at 17:13

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