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I have set up live agent with pre chat form in sandbox, in the form action i have used https://xx.xxxx.salesforceliveagent.com/content/s/chat?language=en_US#deployment_id=xxxxxxxxxxxxxxxxxxKa&org_id=xxxxxxxxxxxx&button_id=xxxxxxxxxxxxxx&session_id=xxxxxxx-xxx-xxx-xxx-xxxxxxxxxxxxx

My doubt is if i dump the sandbox to production do i need to change the code of live agent? Will all these ID's changes again in production. Do i need to redo my work in production

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I don't know much about live agent, but as a rule you should never rely on IDs being the same in production as they are in sandbox. For starters, I can see you've got org_id in there, if that's not using a merge field you'll have issues (the same goes for session_id).

So though I'm not completely certain in this particular case, I think there's 99% change you're going to have to change these values when you move to production.

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  • Thanks for the reply, In live agent Salesforce itself will generate few javascript code for buttons and deployment of live agent. Isn't it a draw back with salesforce asking developers to redo everything in production ?
    – timma
    Commented Jul 30, 2014 at 7:26
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    Sounds like a draw back if that's the case, but on the birght side it's only a small piece!
    – Matt Lacey ♦
    Commented Jul 30, 2014 at 7:28

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