I have one requirement where i want to display agent's profile picture in snap-ins chat. As far as i know we can only have agent avtar uploaded and that is too static But i wanted to know if we can display agent profile picture in snap-ins chat dynamically for every agent his own profile picture in chat window?
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From the standard ui, you won't be able to set it up dinamically. However, depends on your requirements, you can set the embedded_svc.settings.avatarImgURL param dinamically based on your business logic and see if that is fits for your needs. For example: on different subsites you want to show different avatars because thats how you set up your omni-channel routing. Documentation: https://developer.salesforce.com/docs/atlas.en-us.snapins_web_dev.meta/snapins_web_dev/snapins_web_set_chat_images.htm#!
