Urgent Web-to-Lead. Lead not Processed

Question

I have received both Grumpy and Bashful Oracle error messages for a Web-to-Lead form that won't create the Lead. I have created a case, and notified my AE; however, I am desperate for a solution or work around in the next hour or two. I am updating Java, and hoping that works. I have changed the form action to be 'ap4.salesforce' instead of 'www.salesforce'. I'm not sure if encoding would have anything to do with it. It is currently set to UTF-8. This is my most recent error:

Salesforce could not create this lead because of the reason listed below. We will try creating the lead again. For more information about this error or help with Web-to-Lead, please contact Customer Support.

Reason: Your Lead could not be processed.
common.exception.SfdcSqlException: ORA-20025: 
ORA-06512: at "GRUMPY.CACCESS", line 2486
ORA-06512: at "GRUMPY.CACCESS", line 589
ORA-06512: at "GRUMPY.CACCESS", line 670
ORA-06512: at "GRUMPY.CTASK", line 552
ORA-06512: at line 1


{call cTask.insert_tasks(?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?)}

{call cTask.insert_tasks(?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?)}

Lead Capture Page: Not available.

Record Information: (replaced with XXXX)

Submit = Submit 
accountid = XXXXXXXXXXXXXXXXX
city = lasdf 
country = Australia 
email = [email protected] 
encoding = UTF-8 
first_name = Jackie 
last_name = Please Work 
mobile = 0412121212 
oid = XXXXXXXXXXXXXXX
ownerid = XXXXXXXXXXXXXXXX
priority = Normal 
state = VIC 
status = Completed 
street = 12 work st 
subject = Delivery Registration 
zip = 8765 

Answer 1

Not sure if applies to you. I started having issued with cURL lately, then I found out the url was changed from:

https://www.salesforce.com/servlet/servlet.WebToLead?encoding=UTF-8

to:

https://webto.salesforce.com/servlet/servlet.WebToLead?encoding=UTF-8

Answer 2

This is the issue since long time. I had a requirement to convert the lead when it comed via web to lead form. This error occurs when lead comes via web-to-lead form and you have a trigger to convert the lead on insert of lead. I tried to move the logic into future method, but convert method not working in future method as it says "Future method cannot be called from another future or batch", I guess convert method is itself batch and due to which its not allowed. Then I tried Queable method, but the issue remains the same.

Finally the solution for this is to delay conversion of lead either via time based workflow, process builder flow or scheduled class. Built a formula field which is basically 2 mins after the creation on lead. So using process builder, I had updated a field on lead (2 mins after created date). On update of field, trigger called to convert the lead.