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Results tagged with liveagent
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user 36225
Live Agent is a native Salesforce tool that provides the ability to interactively communicate with your web site users. Live Agent lets your support agents help customers through chat. Once you have an active deployment of live agent, you will be able to chat with you site visitors in live time. The information collected during the chat can then be saved into your Salesforce instance and reported on.
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Live Agent: Create a Case with a Record Type
We ran into the same issue. You need to reference the record type ID so your content should look something like this:
input type="hidden" name="liveagent.prechat:caseRecordType" value="0121a0000001nX …
