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Salesforce provides multiple forms of email, including email templates, mass email, email services, email alerts, and email sent via Apex.
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Salesforce Classic - Email Drafts
One of the requirements is email approvals before sending. In searching, this lead me to the Salesforce Case Feed and Email Drafts.
In my Sandbox, I have enabled "Enable Email Drafts". … You can see that the 3rd email action is not visible. …
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Need help on understanding this requirement
Salesforce.com generates an email address unique to this email service. Emails sent to this inbound email address run the ProcessApplicant class:
Click Setup | Develop | Email Services. … Click New Email Service.
Enter jobApplication for the Email Service Name.
Enter ProcessApplicant for the Apex Class.
Click Save and New Email Address. …