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Results tagged with omnichannel
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user 11612
Omni-Channel is the Service Cloud’s comprehensive customer service solution that pushes work to agents in real time, right from the Salesforce console
1
vote
1
answer
1k
views
Customise Omnichannel widget
We have setup Omni-Channel for social post and we have added the omni-channel widget in the console. We would like to add a custom button within the widget to do some action and also show the post det …
- 327
1
vote
Accepted
Customise Omnichannel widget
I have found the answer to above.
In order to add new buttons, we need to customise the entire widget. The content of the post and other details can be added as fields to the widget's compact page l …
- 327
2
votes
1
answer
958
views
Issue in console event listener
I have recently enabled omnichannel in our org. I need to perform some action when an agent accepts a post from the omnichannel widget in the console. …
- 327