Questions tagged [consoleintegrationtoolkit]
Questions about the JavaScript toolkit for building integrations with the Salesforce Console.
43
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61
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How to handle error of sendmessage() of the conversationToolkitApi?
No matter how I try to catch the error of this function - with a catch clause or try/catch block, it always gives me "Uncaught (in promise) " message in the console and doesn't get to the ...
- 257
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0
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195
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Why are calls to the service console integration toolkit failing on some browsers?
I have the following code on a visualforce page which I view through the Service Console, the idea being to close this tab and navigate to another.
sforce.console.getEnclosingTabId(function (...
- 151
1
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0
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78
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Problems with Salesforce Console Integration Toolkit
My package has a VisualForce page that is used in the OpenCTI Softphone that includes
<apex:includeScript value="/support/console/45.0/integration.js"/>
I use it for opening records and open ...
- 11
2
votes
1
answer
2k
views
window.postMessage does not work in lightning console app. Any workaround?
We have an flexipage/app which have 5 lightning components on it. Out of these 5, 3 are lightning component and 2 are visual force pages embedded inside lightning component.
I went through https://...
- 365
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1
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2k
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How to open console tab from within a visualforce on a page layout?
Classic console. The visualforce page renders a single button that passes an valueto another visualforce page to launch an existing process that the client does not want to be modified. This code ...
- 1,092
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94
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Service Console - update tab's pageInfo after redirect
Suppose I have page PageA opened in a Salesforce Classic console tab. Then I use a controller method to redirect to PageB:
public PageReference redirect(){
return new PageReference('/apex/PageB');...
- 637
5
votes
1
answer
1k
views
Can Lightning WorkspaceAPI be used to Open tabs in Visualforce Pages?
Can Lightning WorkspaceAPI be used to Open tabs in Visualforce Pages?
I have a custom console app that incorporates the integration toolkit function for opening tabs/subtabs involving multiple ...
- 51
1
vote
1
answer
914
views
OpenPrimaryTab fails with salesforce.com URL
I'm trying to use the console integration in a visualforce page and just tested the URL 'https://www.salesforce.com' using the example from 'https://resources.docs.salesforce.com/210/latest/en-us/sfdc/...
- 113
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1
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823
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Understanding opensubtab functionality along with javascript
I am trying to implement opensubtab functionality.
Below is my code:
<apex:page id="pg" controller="testSetRedirect">
<apex:includeScript value="/support/console/41.0/integration.js"/>
&...
- 789
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0
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270
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how can lightning components in a console communicate with each other
We want to migrate / update our Classic Service Cloud console to a lightning console.
We have quite a lot of visualforce pages in our current (classic) console that communicate with each other through ...
- 2,416
1
vote
1
answer
765
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Issues with opensubtab functionality.
I am trying to open a VF page as a subtab through a commandButton opensubtab in the VF page ParentVF. While the subtab opens for the first time, but if the opened subtab is cancelled/closed and the ...
- 789
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135
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Subtype in console overrides existing subtab
I have the clone button on case(overriden the standard clone button) which opens a cloned case as a subtab in console.However when the clone button is clicked on the newly created case a new subtab ...
- 789
0
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1
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35
views
Service Cloud Development what method to get the
How can I get the ID of the record regardless of the type of tab that is displaying a custom button. For example at the minute I have a button on an Order object that gets the ID like so:
{!...
- 365
0
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0
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85
views
Can I call Console Integration Toolkit Functions from an Object Specific Quick Action?
I am currently working on a service console feature where I want to embed a Lightning component in a Visualforce page using the Lightning Out library. I need to pass a case record id to the Lightning ...
- 1,388
0
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1
answer
30
views
Console API - Sidebars IDs
We're trying to show/hide some console sidebars components.
Looking through the documentation, we found the following method signature:
sforce.console.setSidebarVisible( visible:Boolean, (optional)...
- 105
0
votes
1
answer
439
views
how to write lightning Component for JavaScript Button which contains sforce.Console.openSubtab() functionality?
we are having JavaScript Button in salesforce classic that contains functionality of
{!requireScript("/soap/ajax/31.0/connection.js")}
{!requireScript("/support/console/31.0/integration.js")}
{!...
- 1
0
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1
answer
351
views
Bottom bar in service console
I have added a Bottom bar (visual force Page) to the contact layout in service console. I need to minimize this bottom bar conditionally in the VF page.
- 1
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1
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66
views
Issue with Integration Toolkit setSidebarVisibile
I am trying to run the following script in my Visualforce Page in my Developer Org:
<apex:page controller="SidebarTestController">
<!--<apex:includeScript loadOnReady="true" value="/soap/...
- 43
2
votes
1
answer
231
views
Problem Hiding Sidebar using JavaScript
In my Developer Org, I am trying to use the code pertaining to displaying and hiding the Sidebar located here. This is my code (not too much different):
<apex:page >
<apex:includeScript ...
- 43
2
votes
1
answer
690
views
isInConsole() Showing False in embedded VF Page
Long Story short no matter what i do i cannot make this salesforce method work. Please help me shine some light on what i am doing wrong so i can work on creating subtabs from an Account page inside ...
- 33
2
votes
1
answer
889
views
Issue in console event listener
I have recently enabled omnichannel in our org. I need to perform some action when an agent accepts a post from the omnichannel widget in the console. To do this I added a hidden custom console ...
- 317
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1
answer
113
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Help with Salesforce Console Integration Toolkit: focusing sidebar component tab from different tab in same component
Does anyone have experience with the Salesforce Console Integration Toolkit, specifically the focusSidebarComponent() function.
I have a few different VF pages displayed in the sidebar (CustomerKb (id=...
- 43
1
vote
1
answer
256
views
Custom Javascript Button Issue (Not throwing error)
I have a custom javascript button which has to check for a value in custom field on an object record and has to perform the functionality. In this case, if the field value is not null, it has to ...
- 795
1
vote
1
answer
2k
views
Close Tab automatically in Service Cloud Console
I have a script which opens a new page in a new sub-tab on the Service Cloud Console, and another one that closes that same new page once it's done loading.
It works, but I need to click on the '< ...
- 1,587
3
votes
1
answer
1k
views
sforce.console.isInConsole() not working (returns false even in Console)
I am trying to navigate to a VF page on click of a (Formula field) field from list view.
Now my requirement is to navigate to standard detail page of Site record when clicked from standard list view ...
0
votes
1
answer
380
views
Salesforce - Console Integration Toolkit : openSubTab: Invalid ID: scc-st-0
I'm experiencing a weird js error while trying to run the openSubtab() salesforce console integration API method.
This is my method call :
sforce.console.openSubtab(ctiTabId, theURL,true,'{!Case....
user9959
0
votes
1
answer
1k
views
openPrimaryTab function does not work
I used the visualforce example here
This however gives the code:
<apex:includeScript value="/support/console/37.0/integration.js"/>
<script type="text/javascript">
function ...
- 131
0
votes
1
answer
380
views
sforce.console.refreshPrimaryTabById() is not refreshing tab within managed package
I have my own released managed package which is installed on dev environment. I have created VF page on this environment and included Visualforce component from managed package there. The VF component ...
2
votes
0
answers
442
views
sforce.console.refreshPrimaryTabById is not refreshing feed publisher
have developed a VF form and put it in a quick action & assigned it to case page layout. I am refreshing the current case tab by using console integration toolkit at submit button's oncomplete ...
- 197
1
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0
answers
314
views
Hiding Live Agent widget in Service Console
I have created a custom console component to use for Live Agent, using the Salesforce Console Integration Toolkit Developer Guide. I have added it to my console. It is working fine. Now that I am ...
- 2,727
3
votes
2
answers
1k
views
Console method to get selected tab on VF page
I've custom console component(simple VF page) created for console app. I can grab the case id based on the tab selection but its not working for the very first time the page loads. When I select the ...
- 87
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votes
1
answer
313
views
Console Integration Toolkit: OnCallbegin() does not fire
I am following this guide:
https://developer.salesforce.com/docs/atlas.en-us.api_console.meta/api_console/sforce_api_console_oncallbegin.htm
I have added the sample script to a vf console component ...
- 3,074
1
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0
answers
129
views
How to use the console integration toolkit to determine if user is chat capable?
We have a custom button that uses the console integration toolkit's sforce.console.chat.getDetailsByPrimaryTabId method to determine if the button is being clicked in the context of a chat, or not.
...
- 496
1
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0
answers
2k
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Primary Tab refreshes in console and Sub tab (VF page) reopens again after Refresh
I have an issue. My requirement is this, I have a VF page which opens from a custom button located on a Case Detail page.
The VF Page has a CommandLink and a CommandButton which performs certain ...
- 618
1
vote
2
answers
3k
views
Refresh the whole service console from visualforce page
I want to refresh the entire service console on clicking of the save button on the visual force page. The button is an inline visual force page. Any ideas?
<apex:includeScript value="/soap/ajax/26....
1
vote
1
answer
146
views
Is there a unique session ID for a primary tab in Service Console?
I am trying to implement an account verification module and there are requirements to not verify a customer when they are reopened under the same primary tab (and they have already been verified).
I ...
- 1,194
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1
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3k
views
getEnclosingPrimaryTabId: Cannot get workspace from frameId: ext-comp-1017
Im trying to refresh the primaryTAB after Subtab close, and getting error "
getEnclosingPrimaryTabId: Cannot get workspace from frameId: ext-comp-1017
ServiceDesk.js:304 refreshPrimaryTabById: Invalid ...
- 446
0
votes
1
answer
762
views
Service cloud console auto close Primary Tab after 5 sec
I have a visualforce page section in service cloud console, section has VF buttons which opens the PrimaryTab.
I want to auto close the newly opened PrimaryTab after 5 sec, is it possible add timer ...
- 446
1
vote
1
answer
364
views
Salesforce Console event not sent successfully when reloading page
I'm working in the Salesforce Service Console with the console integration toolkit. This allows us to fire (HTML5) events with the sforce.console.fireEvent() command. I firing an event from one ...
- 2,132
0
votes
1
answer
1k
views
Salesforce Console: How can you get subtab ID by its name?
I'm hoping to override/refresh a particular subtab if it already exists, or open it as a new subtab if it doesn't exist yet.
However I can't seem to find a way to get subtabs by name. The console ...
- 2,614
1
vote
2
answers
6k
views
Get Object Id of the currently open primary tab on a custom console component through apex controller
I have a custom console component on which I want to display the details of the active primary tab (e.g. Id, Name, Email, CaseNumber etc), which can be a case details or contact details depending on ...
- 11
1
vote
1
answer
61
views
Can a custom console component modify standard pages?
Is it possible to use a custom console component to alter standard pages, much like the old ways of inserting javascript through home page components?
- 2,614
1
vote
0
answers
381
views
Visualforce and Console Integration Toolkit results in Cross-Origin Framing error
I'm working on an App-level console component that has links in it. Those links should open new tabs (preferably in the console layout, but a new browser tab works as well) not on the Salesforce ...
- 1,854