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Results tagged with chat
Search options not deleted
user 105445
2
votes
0
answers
428
views
Remaining place in queue after closing hours in Salesforce chat
I'm setting up a chat solution for a firm right now, where they have opening hours for their chat service. The chat would tipically be open from 08:00-16.00. … The issue is that if a customer enters the chat at 15:59 and is in queue, but no agent have accepted the chat; every chat in queue will be removed. Is there a way to navigate around this? …
- 39
2
votes
1
answer
870
views
DML operation Update not allowed on PresenceUserConfig
public static void changeChatCapacity() {
PresenceUserConfig maxCapacity = [
SELECT Id, Capacity, OptionsIsDeclineEnabled
FROM PresenceUserConfig
WHERE Deve …
- 39