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Results tagged with servicecloud
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user 103266
A Salesforce console is designed to boost productivity for users in fast-paced environments.
1
vote
1
answer
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Can I comment out Thread ID or Threading Token?
I'm not a huge fan of either the Thread ID or Threading Token sitting in full visibility of recipients, either in the body or the subject. My question is if I wished to include it to ensure emails are …
0
votes
1
answer
1k
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Omni Flow not storing Skill Requirements Collection Variable
I'm trying to use Skill-Based Routing to route Chats in my Org. It seems my options to do this are to 1) use a Visualforce Pre chat form page that stores Chat Transcript record information that then r …